Learning and Development Manager

Right at Home UK; Liverpool; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Right at Home UK is seeking a passionate Learning and Development Manager to lead and innovate their training efforts. This role focuses on developing robust training strategies that empower Franchise Owners and their teams to deliver outstanding care. The ideal candidate will have strong instructional design skills, experience in leadership roles in training, and a proactive approach to enhance learning experiences while managing key stakeholder relationships. Join a supportive and award-winning team to make a significant impact.

Benefits

Flexible / Hybrid working availability

25 days annual leave plus bank holidays

Salary sacrifice company pension

Contribution to private healthcare

Free secure parking

Qualifications

• Experience in a learning and development leadership role in franchised or regulated environment.
• Strong background in managing Train the Trainer programmes.
• Passion for empowering others through learning.

Responsibilities

• Lead the design and delivery of the national training strategy.
• Develop scalable L&D strategy and manage the Learning Management System.
• Collaborate with departments to identify training needs.

Skills

Instructional design

Stakeholder engagement

Communication

Presentation skills

Collaborative approach

Education

Level 4 Award in Education and Training or equivalent

Job description

Right at Home UK is a leading provider of high-quality homecare services, supporting people to live independently and with dignity in their own homes. We are proud of our award-winning franchise network and are now seeking a strategic and creative Learning and Development Manager to join our National Office team.

About the Role

As Learning and Development Manager, you will lead the design, delivery, and continuous improvement of our national training strategy. You will play a pivotal role in equipping our Franchise Owners, their teams, and National Office staff with the knowledge, skills, and confidence to deliver outstanding care and grow successful businesses.

This role combines strategic oversight with hands-on delivery, and is ideal for someone passionate about adult learning, digital innovation, and enabling performance through capability development.

Why join Right at Home UK:

• A competitive salary from £35,000+ (DOE)

• Flexible / Hybrid working availability

• An industry leading and multi award-winning franchise

• A market leader homecare provider for quality, recognised as one of the best employers in the sector.

• 25 days annual leave plus bank holidays (increasing with time served).

• Salary sacrifice company pension.

• Salary sacrifice EV scheme.

• Contribution to private healthcare.

• Free secure parking

• An inspiring and fun place to work, within a supportive team environment.

Key Responsibilities

Develop and implement a scalable L&D strategy aligned with business and regulatory requirements.

Lead the design and delivery of engaging, accessible training content across multiple formats (e-learning, webinars, workshops, toolkits).

Own and evaluate the Train the Trainer programme, ensuring it remains impactful, up to date, and aligned with operational needs.

Support the development of new training programmes and lead efforts to gain and maintain centre accreditation.

Manage and evolve the Learning Management System (LMS), ensuring content is current, relevant, and widely adopted.

Collaborate with internal departments and Franchise Owners to identify training needs and develop targeted learning solutions.

Evaluate training effectiveness and continuously improve content based on feedback and performance data.

Support the onboarding and development of National Office staff and contribute to a culture of continuous learning.

Assist in the planning and delivery of internal and external events, including the creation of high-quality, engaging presentations for the executive team.

Drive positive attendance, collaboration and engagement by working closely with the network at multiple levels.

Stay current with L&D best practices, emerging technologies, and industry trends to continuously enhance our learning offerings

Supporting in the management of external supplier relationships to ensure beneficial and productive partnerships.

Provide guidance on basic HR best practices relevant to franchise operations, such as performance management and team development.

What We’re Looking For

Proven experience in a learning and development leadership role, ideally within a franchised, care, or regulated environment.

To have achieved a minimum of a Level 4 Award in Education and Training or equivalent

Strong instructional design skills and experience with digital learning platforms.

Experience managing Train the Trainer programmes and working towards training centre accreditation.

Excellent stakeholder engagement, communication, and presentation skills.

A proactive, collaborative approach with a passion for empowering others through learning.

Willingness to travel to locations nationwide to support with training delivery.

Experience and understanding of fundamental HR principles and best practices.

If you're a passionate L&D professional with a genuine desire to empower and develop our thriving franchise network, we encourage you to apply! Join us and be instrumental in enabling people to reach their full potential.