Learning and Development Coordinator

Kingsley Healthcare; Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Kingsley Healthcare is seeking a dedicated Learning and Development Coordinator to design, plan and deliver comprehensive training across our North West network and beyond. You will coordinate mandatory topics and advanced subjects, support induction, and drive champion programmes to uphold care quality.

You will also manage e-learning guidance, maintain records and ensure standards align with Skills for Care and CQC requirements, while staying true to Kingsley’s people-first ethos.

Qualifications

• Proven experience in delivering care-related training across varied subjects.
• Excellent communication, presentation and organisational skills.
• Strong knowledge of regulatory frameworks in care (Skills for Care, CQC).
• Compassionate and empathetic with ability to engage diverse learners.
• Confident using Word, Excel and PowerPoint to develop materials.
• Flexible to travel between sites as required.
• Experience in designing new course content.

Responsibilities

• Design, plan and deliver a wide range of training courses across sites.
• Deliver high-quality training to Kingsley Healthcare employees at multiple sites.
• Conduct learner assessments ensuring outcomes meet standards.
• Support induction training for new homes and employees.
• Lead Champion programmes to support home champions to standards.
• Maintain accurate training records and adapt to operational needs.
• Provide guidance on the e-learning system and troubleshooting.
• Keep training content aligned with best practices and Kingsley ethos.

Skills

Care training delivery

Communication skills

Presentation skills

Organisational skills

Regulatory knowledge

Empathy

MS Office

Course design

Travel flexibility

Education

L3 Award in Education and Training

Continued safeguarding/training knowledge

NUCO qualification (desirable)

RoSPA qualification (desirable)

Job description

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

As a Learning and Development Coordinator, you will design, plan, and deliver a comprehensive range of training programmes to ensure our teams deliver high-quality, person-centred care. You will coordinate learning and development across our residential and nursing care homes (and potentially homecare branches), predominantly in the North West, but, as part of the Learning and Development Team will be expected to travel to other areas to cover as and when required. As part of your responsibility you will cover mandatory training for example; Moving and Assisting, Safeguarding, First Aid, and Basic Life Support, as well as advanced subjects like the Mental Capacity Act and Dementia care. You will also support induction training in new services, develop home-based champions, and carry out supervisions to maintain training standards.

Reports to: Group Training and Academy Manager

Key duties and responsibilities

• Design, plan and deliver a wide range of training courses, including but not limited to Safeguarding, Moving and Assisting, First Aid, Dementia and the Mental Capacity Act; and
• Deliver high-quality training to groups of Kingsley Healthcare employees across multiple sites; and
• Conduct learner assessments and ensure outcomes meet Skills for Care and CQC standards; and
• Support induction training for new homes and employees, ensuring consistent delivery; and
• Facilitate and lead Champion programmes, supporting home champions to achieve required standards; and
• Maintain accurate training records and adapt to varying operational needs; and
• Provide guidance and troubleshooting support on the e-learning system; and
• Keep training content and methods current and aligned with best practices and Kingsley’s ethos.

Skills and attributes

• Proven experience in delivering care-related training across varied subjects is essential; and
• Excellent communication, presentation and organisational skills; and
• Strong knowledge of regulatory frameworks in care (e.g. Skills for Care, CQC); and
• Compassionate, empathetic, and able to engage a wide range of learners; and
• Confident using Microsoft Word, Excel and PowerPoint; and
• Flexible and able to travel between sites as required; and
• Experience in designing new course content as required.

Education and qualification

• L3 Award in Education and Training (or equivalent recognised teaching/training qualification) is essential; and
• Up-to-date knowledge and experience in delivering subjects including Safeguarding, Moving and Assisting, First Aid and Basic Life Support is essential; and
• NUCO and RoSPA qualifications desirable.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our employees improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.