Learning and Development Administrator

Suffolk County Council; Ipswich; On-site; GBP 29,000 - 32,000; Part time

Benefits offered by this job

26 days annual leave

LGPS

Wellbeing Support and Employee Asssist

Private Health Care Options

EV Salary Sacrifice Scheme

Paid volunteering days

Flexible and hybrid working

Great learning and development_opps

Job summary

Babergh and Mid Suffolk District Councils are seeking a Learning and Development Administrator to join their HR and OD team in Ipswich. The role focuses on ensuring smooth delivery of learning activities, timely support for colleagues, and accurate training records and systems.

Reporting to the People Partner – Talent and Learning, you will support across the service with bookings, data entry, reports and liaison with stakeholders. A proactive, organised administrator is essential.

Qualifications

• GCSE English and Maths at Grade C/4 or above, or equivalent.
• Experience providing administrative support and maintaining accurate records or databases.
• Experience organising meetings, events, training sessions or similar activities.
• Confidence using Microsoft Word, Excel and Outlook.
• Excellent organisational skills with the ability to prioritise competing demands.
• Strong attention to detail and a high level of accuracy.
• Clear written and verbal communication with strong customer service skills.
• Understanding of confidentiality and data protection requirements.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Acting as the first point of contact for learning and development enquiries and managing the team inbox.
• Coordinating training courses, workshops, e-learning programmes and induction activities.
• Managing bookings, invitations, joining instructions, attendance records and learning calendars.
• Liaising with employees, managers, trainers and external learning providers.
• Maintaining accurate learner records on the Learning Management System and HR systems.
• Creating and updating learning events, programmes and resources within the system.
• Processing training requests and monitoring approvals in line with council procedures.
• Supporting users with registration, access and system queries.
• Raising purchase orders, processing invoices and helping to set up new suppliers.
• Producing reports on training uptake, completion rates and compliance learning.

Skills

Organisation

Attention to detail

Communication

Customer service

Teamwork

Self-management

Education

GCSE English and Maths (Grade C/4 or above) or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

• Babergh and Mid Suffolk District Councils
• Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX.
• Salary: £28,608 - £32,046 per annum (pro rata)
• Hours: Part Time, 18.5 hours per week
• Contract: Permanent

Join our team

We are looking for an organised and customer‑focused Learning and Development Administrator to join our HR and OD (Human Resources and Organisational Development) team.

You will play a key role in making sure learning activities run smoothly, colleagues receive timely support, and training records and systems are accurate and up to date.

If you share our values, and are motivated to make a difference for our residents, clients and communities, we would love to hear from you.

About the role

Reporting to the People Partner – Talent and Learning, you will provide comprehensive administrative support across the councils’ Learning and Development service.

Responsibilities will include:

• acting as the first point of contact for learning and development enquiries and managing the team inbox
• coordinating training courses, workshops, e-learning programmes and induction activities
• managing bookings, invitations, joining instructions, attendance records and learning calendars
• liaising with employees, managers, trainers and external learning providers
• maintaining accurate learner records on the Learning Management System and relevant HR systems
• creating and updating learning events, programmes and resources within the system
• processing training requests and monitoring approvals in line with council procedures
• supporting users with registration, access and system queries
• raising purchase orders, processing invoices and helping to set up new suppliers
• producing reports on training uptake, completion rates and compliance learning

About you

You will be a reliable administrator who enjoys helping people and keeping activities well organised.

What you will bring to the role:

• GCSE English and Maths at Grade C/4 or above, or equivalent
• experience of providing administrative support and maintaining accurate records or databases
• experience of organising meetings, events, training sessions or similar activities
• confidence using Microsoft Word, Excel and Outlook
• excellent organisational skills, with the ability to prioritise competing demands
• strong attention to detail and a high level of accuracy
• clear written and verbal communication, with strong customer service skills
• an understanding of confidentiality and data protection requirements
• the ability to work independently and collaboratively as part of a team.

It would be helpful, but is not essential, if you have a qualification in Business Administration or HR, experience in an L and D, HR or OD team, or experience using a Learning Management System.

Experience in local government or another public-sector environment would also be an advantage.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information, visit our Employee Benefits page.

Our ways of working

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion or to learn more about hybrid working for this role, please contact Teresa Dedman,People Services - Learning and Insights Lead, by emailing [e-mail]

Closing date:

5.00 pm, 26 November 2026.

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

Using AI in your application

We value authentic applications that reflect your own skills, experience and achievements. AI can be a useful tool when preparing your application, but the information you provide must be accurate and genuinely reflect your abilities.

Please read our guidance on using AI in job applications to understand what is acceptable during recruitment. Providing false or misleading information, or using AI inappropriately during assessments, may affect your application.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.