Learner Support Officer (Term-time)

COLLEGE OF WEST ANGLIA; Downham Market; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Annual leave 30 days

Pension scheme

Course fee waivers

Cycle to work

Employee assistance

Job summary

College of West Anglia in Downham Market is seeking a dedicated Learner Support Officer to join our Bridge to Engagement provision. This term-time role supports young people with SEMH issues, helping them access further education in a small, supportive campus.

You will work with a tight-knit team to provide the tools, confidence and structure learners need to progress to further study or employment. A generous benefits package accompanies the role.

Qualifications

• Experience in supporting learners with SEMH (Social Emotional Mental Health) issues.
• Ability to work with a diverse student cohort and maintain safeguarding standards.

Responsibilities

• Support learners on the Bridge to Engagement programme.
• Assist in managing challenging behaviour and creating a calm learning environment.
• Provide learners with tools, knowledge and confidence to succeed.
• Collaborate with the Inclusive Learning team to deliver lessons and activities.

Job description

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Learner Support Officer (Term-time)

Reference: JUL20268307

Expiry date: 2026-09-20 22:59:00.000

Location: Downham Market

Salary: Competitive

Benefits: We offer an excellent package including a generous annual leave allowance, plus five college closure days pro rata for part-time, fee waivers on some College courses and a contributory pension scheme.

Are you passionate about inspiring young people who have Social Emotional and Mental Health (SEMH) issues to achieve their full potential?

Do you want to make a positive impact on our communities by helping young people to thrive in further education? Then this could be the role for you.

HOURS: 30 hours per week / 36 weeks per year (working days to be agreed) plus up to 5 paid training days per annum

SALARY: £17,318 - £17,587 per annum (Inclusive of holiday pay as this is a term-time only role) (£25,749 - £26,149 FTE)

Due to increasing student numbers and investment into our inclusive learning provision we are recruiting for additional Learner Support Officers to join our team at Downham Market to support our Bridge to Engagement learners.

Our Bridge to Engagement programme enables learners who may not be comfortable at a larger campus to access further education in a small, bespoke campus. Our group sizes are small, meaning that we can offer a highly supported environment, enabling our learners to develop and progress to either further study or employment.

Our support team are integral in providing learners with the tools, knowledge and confidence that they need to succeed, and we are proud of the success of these programmes.

Our Bridge to Engagement provision programmes are designed to support young people with Social Emotional and Mental Health (SEMH) issues. We are looking for innovative and passionate Learner Support Officers who are confident in managing challenging behaviour.

We are a successful, community-focused FE College based in the East of England. We have a thriving Inclusive Learning team and in recent years, the department has grown from strength to strength. We offer an incredible training package and a chance to work within tight knit and supportive teams.

BENEFITS

We offer an excellent package including a generous annual leave allowance of 30 days per year for support staff,plusfive College closure days,plusBank Holidays (pro-rata for part-time), fee waivers on some College courses, a contributory pension scheme with the Local Government Pension Scheme, discounts with local businesses and access to a cycle to work scheme. CWA focusses on staff well-being and utilises both internal and external resources, such as a well-being committee and access to a free and confidential Employee Assistance Programme as well as comprehensive training and development.

Job share opportunities are available for the right candidates.

For further information specific to the role, or to arrange a visit please contact Kerri Benefer on [e-mail]

Closing date for receipt of all applications: 12 midnight, Sunday 20 September 2026

Interviews are provisionally scheduled for Thursday 1 October 2026

Applicants are expected to ensure their applications are written in their own words.

We reserve the right to use an AI checker on any application.

Please note that all interviews are conducted face to face, we are unable to facilitate online interviews.

CWA are a Disability Confident employer and offer a guaranteed interview scheme for disabled candidates who meet all of the essential criteria for a role. We would encourage you to disclose any disabilities and whether or not you wish to be considered under this scheme.

CWA is committed to safeguarding and all staff appointments are subject to satisfactory references and enhanced DBS checks. You will be required to provide references and undertake an enhanced Disclosure and Barring Service Check as well as a barred list check. All shortlisted candidates will be subject to an online search.

This post is exempt from the Rehabilitation of Offenders Act 1974 but Exceptions Order may apply.

Full details of our Safeguarding Child and Vulnerable Adult Protection policy can be found at Policies (cwa.ac.uk) .

CWA reserves the right to close this vacancy early should sufficient suitably qualified applications be received prior to the closing date.