Learner Support & Intervention Advisor

Access Further Education Ltd (Trading as Access Creative College); Norwich; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Generous holiday

Wellbeing benefits

Staff discounts

Paid leave

Job summary

Access Creative College in Norwich is seeking a Learner Services Advisor to support day-to-day centre operations, assist in learning delivery, and provide student support and safeguarding. You will work closely with the Senior Learner Services Advisor and Head of Careers to ensure a safe, inclusive learning environment.

You will deliver targeted interventions, maintain accurate records, assist with ALS profiles and EAA processes, manage reception, and support exams and career guidance as part of

Responsibilities

• Deliver focused teaching interventions for students with identified support needs or “at risk” learners, including 1:1 learning support, small group and in class support for learners.
• Follow agreed lesson plans and devise tailored support strategies, providing feedback and liaising with lecturers under their direction.
• Accurately record all learner support, contacts, and pastoral care in GURU progress logs, contact logs, and pastoral logs.
• Assist the Learner Services Manager (LSM) / Assistant Head in preparing ALS learner profiles and support plans.
• Support the Exam Access Arrangements (EAA) application process by gathering evidence and collaborating with the Senior Learner Services Advisor.
• Manage the Reception area on a rota basis, delivering a professional, customer-focused enquiry and telephone service while maintaining a welcoming, organised, and clean front of house, while ensuring centre access controls, including identity verification and signing-in procedures enforced.
• Assist with the smooth running of the centre through estates, facilities, health & safety support, and general administrative tasks such as mail handling, appointments, filing, and communications.
• Liaise with lecturers, central departments, and associate centres to provide effective administration for learners and staff, including admissions, enrolment, register audits, absence recording, and data reporting.
• Support the Examinations Officer and Exam Coordinators with the admin, invigilation and logistical planning of all exam requirements across the curriculum areas.
• Provide careers support to learners as directed by the Head of Careers.
• To identify and respond to pastoral and low-level safeguarding concerns, escalating and managing them appropriately with the support and guidance of the Designated Safeguarding Lead (DSL).

Job description

Access Creative College in Norwich is seeking a Learner Services Advisor to support day-to-day centre operations, assist in learning delivery, and provide student support and safeguarding. You will work closely with the Senior Learner Services Advisor and Head of Careers to ensure a safe, inclusive learning environment.

You will deliver targeted interventions, maintain accurate records, assist with ALS profiles and EAA processes, manage reception, and support exams and career guidance as part of