Learner Success Coach - Safeguarding & Support

Educators; Cardiff; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Health care scheme

35-hour work week

30 days annual leave

Discounts for retail and gym

Profit-sharing scheme

Life insurance

Employee of the month awards

Length of service recognition

Job summary

Itec, based in Cardiff, is seeking a Learner Coach to provide end‑to‑end structured support to learners on JGW+. The role is full-time and permanent, with a salary banding of £25,000-£27,000 per year.

The successful candidate will deliver pastoral care, manage a caseload, handle safeguarding, and coordinate learner referrals and inductions. The position emphasizes safeguarding, learner engagement, and collaboration with Careers Wales to support traineeships, within a dynamic, employee‑owned

Qualifications

• Experience working with vulnerable learners.
• Experience working with unemployed young people.
• Learning Coach L4 qualification or working towards it.
• Safeguarding and Prevent experience.
• Strong communication and interpersonal skills.
• Ability to engage with young learners to motivate and support them.

Responsibilities

• Provide pastoral care and wellbeing support for all learners.
• Manage a caseload of learners with regular reviews with the line manager.
• Identify learner personal support needs and coordinate appropriate support.
• Serve as point of contact for safeguarding, update My Concern, and refer as needed.
• Maintain and grow relationships with Careers Wales to support referrals onto traineeships.
• Conduct learner interviews and inductions, greet learners, complete documentation, and deliver structured inductions.
• Review relevant paperwork to identify additional learning needs and notify relevant departments.

Skills

Vulnerable learners

Youth engagement

Communication skills

Interpersonal skills

Learner engagement

Education

Learning Coach L4

Job description

Itec, based in Cardiff, is seeking a Learner Coach to provide end‑to‑end structured support to learners on JGW+. The role is full-time and permanent, with a salary banding of £25,000-£27,000 per year.

The successful candidate will deliver pastoral care, manage a caseload, handle safeguarding, and coordinate learner referrals and inductions. The position emphasizes safeguarding, learner engagement, and collaboration with Careers Wales to support traineeships, within a dynamic, employee‑owned