Learner Coach (Cardiff) Cardiff, Cardiff, CF24 0AB

Educators; Cardiff; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Health care scheme

35-hour work week

30 days annual leave

Discounts for retail and gym

Profit-sharing scheme

Life insurance

Employee of the month awards

Length of service recognition

Job summary

Itec, based in Cardiff, is seeking a Learner Coach to provide end‑to‑end structured support to learners on JGW+. The role is full-time and permanent, with a salary banding of £25,000-£27,000 per year.

The successful candidate will deliver pastoral care, manage a caseload, handle safeguarding, and coordinate learner referrals and inductions. The position emphasizes safeguarding, learner engagement, and collaboration with Careers Wales to support traineeships, within a dynamic, employee‑owned

Qualifications

• Experience working with vulnerable learners.
• Experience working with unemployed young people.
• Learning Coach L4 qualification or working towards it.
• Safeguarding and Prevent experience.
• Strong communication and interpersonal skills.
• Ability to engage with young learners to motivate and support them.

Responsibilities

• Provide pastoral care and wellbeing support for all learners.
• Manage a caseload of learners with regular reviews with the line manager.
• Identify learner personal support needs and coordinate appropriate support.
• Serve as point of contact for safeguarding, update My Concern, and refer as needed.
• Maintain and grow relationships with Careers Wales to support referrals onto traineeships.
• Conduct learner interviews and inductions, greet learners, complete documentation, and deliver structured inductions.
• Review relevant paperwork to identify additional learning needs and notify relevant departments.

Skills

Vulnerable learners

Youth engagement

Communication skills

Interpersonal skills

Learner engagement

Education

Learning Coach L4

Job description

Learner Coach

Salary Banding: £25,000 - £27,000

Location: Cardiff

Contract: Full-time, permanent

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

To provide end to end structured support and guidance to all Learners, ensuring the attainment of positive sustained outcomes by providing a variety of interventions throughout their journey on JGW+.

Your Impact

• Responsible for the pastoral care and wellbeing support of all learners.
• Accountable for effective management of a caseload of learners. Actively taking part in frequent caseload reviews to discuss all learners with line manager.
• Responsible for the identification of learner personal support needs.
• Responsible for being point of contact for all safeguarding issues, updating My Concern in a timely manner, making external safeguarding referrals as required and complying with the Company’s safeguarding policies and procedures.
• Responsible for maintaining and growing the relationship with Careers Wales (CW) to support referrals onto traineeship programmes.
• Responsible for conducting learner interviews and inductions including, meeting and greeting all learners, completing and checking all relevant documentation, delivering structured induction session and making sure all learners have a clear understanding of the provision and programme.
• Accountable for reviewing all relevant paperwork identifying any additional learning needs, for example childcare, 1-2-1, counselling and notify relevant departments, ensuring accurate records are recorded within the learner file.

What are we looking for?

Essential

• Experience of working with vulnerable learners
• Experience of working with unemployed young people
• Learning Coach L4 Qualification or willing to working towards
• Safeguarding and Prevent experience
• Good communication skills
• Good interpersonal skills
• Ability to engage with young learners to motivate and inspire them to overcome barriers and achieve goals.

Desirable

• Social work or youth worker experience or qualifications
• Welsh Government traineeship / youth programmes experience
• IAG Qualification level 3 as a minimum or working towards
• Full clean driving license with use of vehicle.

What’s in it for you?

• 30 days of annual leave (rising with length of service)
• a health care scheme
• a 35-hour work week
• discounts for retail and gym membership
• a profit-sharing scheme
• life insurance
• employee of the month awards
• length of service recognition
• and much more

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.