Leanring and Development Designer

Serco Limited; West of England; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading service provider in the UK is looking for a Learning & Development Designer to create and manage high-quality learning solutions for military personnel and civilian staff. The role involves designing engaging eLearning and blended learning materials, ensuring they meet quality standards and align with organizational needs. You will maintain training content, collaborate with experts, and evaluate learning outcomes. This position offers a competitive salary, hybrid working, and opportunities for professional growth.

Benefits

Competitive salary and benefits package

Comprehensive training and development opportunities

Collaborative team environment

Contributory pension scheme

Qualifications

• Strong knowledge of eLearning design.
• Understanding of L&D models and blended learning.
• Ability to gain BPSS and SC clearance.

Responsibilities

• Design and create learning content across various formats.
• Maintain the AFRS content library.
• Work with SMEs to implement training solutions.
• Ensure learning meets DSAT methodology.
• Evaluate and improve learning effectiveness.

Skills

eLearning design knowledge

LMS platforms expertise

Digital learning tools (Articulate, Rise, Vyond)

Excellent communication

Stakeholder management

Organizational skills

Job description

Serco Limited

Serco - Armed Forces Recruitment Service FTC 24 months, Full Time Hybrid Working

MOD Abbywood base but will require travel to Army HQ Andover and working from home 2-3 days a week. Up to £40,000 per annum + Corporate Benefits Package

We are recruiting for a Learning & Development Designer to join our Armed Forces Recruitment Service (AFRS) contract. This is a diverse role where you will be responsible for designing, developing, and maintaining high-quality learning solutions for AFRS civilian and service personnel. This role creates engaging blended learning—eLearning, videos, guides, workshops, and systems training—while ensuring alignment with Defence Systems Approach to Training (DSAT), business needs, and external quality standards.

Key Responsibilities

• Design and creation of learning content across digital, face-to-face, and blended formats.
• Maintain the AFRS content library and ensure materials support capability growth.
• Work closely with SMEs, delivery leads and the L&D team to scope, design, and implement training.
• Use and maintain the Defence Learning Environment (DLE), SharePoint and e-portfolio systems.
• Ensure all learning meets DSAT methodology and external quality requirements.
• Evaluate and improve learning using data, feedback, and insights.
• Provide expert advice on learning design, user experience, and blended learning methods.
• Manage design projects within scope, time, and budget.

Skills & Experience

• Strong knowledge of eLearning design, LMS platforms, and digital learning tools (e.g., Articulate, Rise, Vyond, and DLE).
• Understanding of L&D models, blended learning, and user-centred design.
• Excellent communication, stakeholder management, and organisational skills.
• Ability to work creatively, manage priorities, and drive continuous improvement.
• Commercial L&D experience desirable.
• Experience of DSAT is desirable.
• The ability to gain BPSS and SC clearance is required; UK travel as needed.

Why Serco

We support essential public services. In AFRS, your work directly improves capability, readiness, and performance for service personnel and civilian staff. You’re not just designing learning - you’re strengthening national defence outcomes.

What we offer

• A competitive salary and benefits package
• Comprehensive training and development opportunities
• A collaborative team environment with strong leadership
• The chance to make a real difference in the justice system
• Up to 6% contributory pension scheme