Leading Security Officer

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

MiDeals discounts

Cycle to work

Life cover

Share save plan

Job summary

Mitie Cleaning & Hygiene Services is seeking an on-site Security Operations Lead to support the Duty Security Manager and manage a multi-role security team at Tate. You will coordinate staffing, monitor service delivery, and ensure a secure environment for staff and visitors.

The role requires SIA DS licence, CCTV licence, and proven customer service experience in security. You will work with the Head of Safety & Security to uphold company standards and safety procedures.

Qualifications

• Proven customer service experience in the security industry.
• SIA DS Licence is required.
• CCTV Licence is required.
• First Aid training is preferred.
• Good presentation and reliability are essential.

Responsibilities

• Support the Duty Security Manager in all aspects of the Tate Service.
• Manage the Tate security team, including Security Officers and Reception Staff.
• Ensure compliance with KPI and H&S requirements.
• Lead on incident response and reporting to the Head of Safety & Security.

Skills

Role model

Good character

Customer service

Assertive

Reliable

Communication

First Aid

CCTV License

Door Supervisor

Education

SIA DS Licence

CCTV Licence

Tools

None

Job description

Summary Of The Role

To Operationally Manage Security Officers on Site. To work alongside and support the Duty Security Manager in deployment of staff to and managing of incidents.

Main Responsibilities

Main function of the role

Support the Duty Security Manager in all aspects of the Tate Service within the remit provided by Head of Safety & Security.

Main Duties

• Manage the Mitie Tate team which include Security Officers, Reception Officers, Logistics team and assist with Control Room staff as and when required.
• Walk to the floors to monitor and manage service delivery
• Implement operational procedures in line with Tate requests, for example SOPs.
• Protect employees and Tate by providing a safe and secure environment.
• Maintain the stability and reputation of Tate and Mitie by complying with legal requirements.
• Act as day-to-day operational contacts for escalated operational issues and pass to Duty Security Manager for further escalation.
• Ensure compliance with KPI and H&S requirements, minimizing risk to Tate and Mitie.
• Ensure, with support via direct reports, all staff work in safe conditions, acting upon all reports of accidents and faults and that staff carry out their duties in accordance with Tate and Mitie procedures and policies.
• Maintain exceptional service standards by coaching, counseling, planning, monitoring, and appraising.
• Investigate incidents and reported occurrences liaising with Head of Visitor Experience and Operations as required.
• Maintain Health & Safety standards
• Ensure, with support via direct reports, all staff work in safe conditions, acting upon all reports of accidents and faults and that staff carry out their duties in accordance with Tate and Mitie procedures and policies.
• Participate in meetings with both Mitie personnel and clients
• Undertake any other relevant duty assigned by the Mitie Duty Security Manager to facilitate the delivery of internal or external projects
• This list is not exhaustive, and you will be expected to carry out additional tasks not listed upon management request.

Skills/Qualifications

• Role model
• Smart and of good character
• Proven customer service experience in the security industry
• Assertive and persuasive
• Reliable and flexible
• Excellent communicator
• First Aid (full training)
• CCTV / Door Supervisor license
• To ensure that your SIA/CCTV Licence is always on display while at work
• Any additional reasonable duties requested by operational management

Other Duties And Responsibilities

Work in accordance with:

• Mitie policies, site procedures and training provided
• Mitie core values:

Mitie core values:

• We are fair and honest in all our activities.
• We treat each other with dignity and respect.
• We are responsible for all our actions and accountable for their consequences.
• We have an environment that enables and supports effective communication.
• We will continuously develop safe systems of work to ensure no‑one is placed at risk on our workplaces.

Customer policies

• Carry out any other reasonable request as required by your Line Manager or the Customer
• Monitor works being undertaken to ensure health and safety compliance
• Report any safety concerns to your Line Manager
• Ensure all work equipment is serviceable and inspected
• Ensure all staff under your control have received the required training to safety undertake their works

Always set a good example

First Aider Health And Safety Responsibilities

All First Aiders must complete an accredited First Aid at Work training course and provide first aid in accordance with training provided and attend a refresher training course every 3 years - all First Aiders shall:

• Respond promptly to all requests for assistance
• Summon further help when necessary (emergency services)
• Look after the casualty until recovery has taken place or further medical assistance has arrived
• Report details of any treatment administered

Fire Marshall/ Warden Health and Safety responsibilities

All Fire Marshalls / Wardens must complete an accredited Fire Marshall / Warden training course and Fire Marshall / Warden duties in accordance with training provided.

Essential

Required skills & Experience

• Deliver excellent customer service
• Basic IT Skills
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• Have an ability to deliver succinct and clear verbal and written reports where necessary
• Maintain a high standard of personal presentation
• Able to demonstrate an ability to work as part of a team.

Qualifications & Licences

• SIA DS Licence
• CCTV License

Benefits

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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