retail security officer NFL

Mitie Group plc.; East Farleigh; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mitie Group plc. is seeking a professional security officer to join our on-site team in the United Kingdom. You will deliver high-quality security services, protect people and property, and respond to incidents in line with site Assignment Instructions (AIs).

You will work toward KPI and SLA targets, maintain licences, and participate in ongoing training to support career progression. You will act as a trusted ambassador with strong communication and professional conduct at all times.

Qualifications

• SIA Licence required; willingness to obtain where required.
• SC Clearance desirable.
• Strong communication and interpersonal skills.
• Professional, customer-focused approach.
• Ability to stay calm and make sound decisions under pressure.

Responsibilities

• Deliver high-quality security services and maintain customer-focused service.
• Ensure compliance with policies, standards, and legal requirements.
• Complete site tasks and maintain incident reports.
• Liaise with emergency services and relevant stakeholders when required.

Skills

Customer-focused

Communication skills

Professionalism

Decision making under pressure

Reliability

Teamwork

Education

SIA Licence

SC Clearance desirable

Tools

CCTV systems

Job description

Help create a safe, welcoming, and secure environment for customers, colleagues, and visitors by delivering high-quality security services in line with site Assignment Instructions (AI's).

• Take ownership of providing an exceptional customer-focused service that meets and exceeds Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), contributing to the ongoing success of the contract.
• Continuously develop your skills and knowledge through training, coaching, and career development opportunities.
• Act as a trusted ambassador for Mitie, demonstrating professionalism, integrity, and excellent communication at all times.

Main Duties / Operations

• Ensure compliance with company policies, industry standards, and relevant legal and regulatory requirements.
• Complete all assigned duties and site tasks in accordance with Assignment Instructions (AI's).
• Regularly review site procedures and provide feedback or suggestions to help improve service delivery and operational effectiveness.
• Maintain all required licences and certifications, including SIA licensing and contract-specific training requirements.
• Follow all health, safety, and security procedures to ensure a safe working environment for everyone.
• Demonstrate sound judgement, professionalism, and accountability in day-to-day decision-making.
• Work in an organised, efficient, and proactive manner while managing multiple priorities.

Training & Development

• Complete all mandatory training and competency assessments.
• Take part in ongoing professional development opportunities to enhance your skills and support career progression.
• Embrace technology and digital tools to support operational excellence and personal development.
• Ensure all licences and accreditations are renewed within required timescales.

Security, Customer Service & Health & Safety

• Identify and report Health & Safety concerns or hazards promptly.
• Remain vigilant and respond appropriately to security incidents, risks, or changes within the environment.
• Use initiative, confidence, and effective communication skills to manage situations safely and professionally.
• Maintain a calm, approachable, and professional manner when dealing with customers, colleagues, and challenging situations.
• Complete accurate incident reports and records following any event or occurrence.
• Demonstrate reliability, commitment, and professionalism in attendance and performance.
• Complete all required welfare, security, and check calls in line with site procedures.
• Liaise with emergency services and relevant stakeholders when required.

SIA Door Supervisor or Security Guarding Licence

• CCTV SIA Licence (or willingness to obtain, where required).
• SC Clearance desirable.
• Strong communication and interpersonal skills.
• Confidence in dealing with a variety of people and situations.
• A professional, customer-focused approach.
• Ability to remain calm and make sound decisions under pressure.
• A commitment to learning, personal development, and career progression.
• Previous security experience is desirable but not essential as full training and support will be provided.