Lead UX Researcher — Shape product strategy & user experiences

Hard Problems; Abingdon; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Birthday day off

End-of-year discretionary days off

Volunteer days

Private medical insurance

Employee assistance programme

Share Match plan

Pension scheme

Life assurance

Optical and medical care

Job summary

Taylor & Francis is seeking a Lead UX Researcher to sit at the centre of how the organisation understands its users, identifies opportunities and shapes digital experiences. The role covers the full product lifecycle from discovery to evaluation.

Based at the Milton Park office in Abingdon, UK, the role is hybrid with three days in the office or with customers. You will collaborate with product teams to translate insights into design decisions and measurable outcomes.

Qualifications

• Strong experience in UX or user research delivering generative and evaluative research across complex digital products or services.
• Deep expertise in qualitative research methods with judgement to select appropriate approaches for different questions and contexts.
• Mixed-methods capability including interpretation of behavioural data, surveys and quantitative evidence.

Responsibilities

• Partner with Product Designers and Product Managers to frame problems, identify assumptions and define research priorities.
• Plan and conduct generative and evaluative research, including interviews, contextual inquiry, usability testing and concept evaluation.
• Synthesize findings into clear, actionable insights that influence product priorities, design decisions and user experiences.
• Work as an embedded member of multidisciplinary product teams, contributing to discovery, ideation, experimentation and evaluation.
• Use sketching, journey mapping and lightweight prototyping to explore concepts and support design discussions.
• Collaborate with Customer Intelligence, Data Science and Analytics colleagues to connect qualitative insights with behavioural and quantitative data.
• Contribute to research standards, ethical principles and practical approaches to participant recruitment, research planning and insight management.
• Coach designers and other colleagues to conduct appropriate lightweight research independently and responsibly.
• Advocate for evidence-led design and help improve collaborative ways of working across Product, Design and Engineering.

Skills

UX research

Qualitative research methods

Mixed-methods

Communication facilitation

Insight synthesis

Cross-functional collaboration

Job description

Taylor & Francis is seeking a Lead UX Researcher to sit at the centre of how the organisation understands its users, identifies opportunities and shapes digital experiences. The role covers the full product lifecycle from discovery to evaluation.

Based at the Milton Park office in Abingdon, UK, the role is hybrid with three days in the office or with customers. You will collaborate with product teams to translate insights into design decisions and measurable outcomes.