Lead UX Designer - Digital Wealth Experience

JPMorgan Chase & Co.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

J.P. Morgan Personal Investing is seeking a Lead UX Designer to shape intuitive web and mobile experiences for clients.

You will collaborate with researchers, product managers, marketers and engineers to drive customer-led products and services from discovery to delivery. You will lead design initiatives, own directions, produce journeys and UI specs, test ideas with research, ensure accessibility and consistency, and mentor a direct report to grow a high-performing team culture within the

Qualifications

• Hands-on experience as a Product/UX Designer delivering customer-facing products across mobile and web.
• Ability to lead complex initiatives end-to-end with a strong portfolio of outcomes.
• Proven stakeholder management and communication skills, influencing cross-functional partners and presenting confidently to senior audiences.
• Strong systems thinking, designing for scale, consistency, and maintainability.
• Experience applying research and usability testing, comfortable with test-and-iterate methods.
• Expert proficiency in Figma and modern prototyping workflows.
• Experience managing at least one team member or demonstrated coaching/mentoring capability.

Responsibilities

• Lead key design initiatives end-to-end across mobile and web platforms
• Own design direction from problem framing through detailed execution
• Produce and guide high-quality design outputs, including user journeys, information architecture, flows, prototypes, UI design, and delivery-ready specifications
• Drive a strong discovery-to-delivery loop, partnering with Research and Product teams to test and iterate based on insights
• Ensure experience quality across all touchpoints, focusing on accessibility, usability, and consistency
• Partner strategically with Product and Engineering leadership to align goals, scope, milestones, and success criteria
• Articulate design recommendations and rationale in senior forums, grounded in customer needs and business drivers
• Identify and resolve risks to design quality or delivery early
• Champion effective use of the design system and collaborate to improve patterns and components
• Uphold high standards in design documentation and hand-off quality
• Manage and develop a direct report through coaching, feedback, and career development planning, as well as contribute to a healthy, high-performing team culture in partnership with leadership and peers

Skills

UX design leadership

End-to-end product design

Stakeholder management

Systems thinking

Research & usability testing

Figma proficiency

Prototyping workflows

Mentoring/coaching

Tools

Figma

Jira

Confluence

Job description

J.P. Morgan Personal Investing is seeking a Lead UX Designer to shape intuitive web and mobile experiences for clients.

You will collaborate with researchers, product managers, marketers and engineers to drive customer-led products and services from discovery to delivery. You will lead design initiatives, own directions, produce journeys and UI specs, test ideas with research, ensure accessibility and consistency, and mentor a direct report to grow a high-performing team culture within the