Lead User Researcher

TN United Kingdom; Worthing; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in technology transformation is seeking a Lead User Researcher to spearhead user research strategy within agile teams. This role emphasizes user-centered design and requires extensive experience in user research, particularly within the UK public sector. The successful candidate will mentor junior researchers and advocate for ethical research practices while managing multiple projects. The position offers a hybrid working model, blending office, client site, and home work.

Benefits

Flexible Benefits

Training and Development Opportunities

Peer Recognition Portal

Qualifications

• Extensive experience in user research, ideally in the UK public sector.
• Strong knowledge of qualitative and quantitative research techniques.

Responsibilities

• Lead user research strategy and execution within agile teams.
• Shape research roadmaps and champion user-centred design principles.
• Manage multiple projects simultaneously, ensuring high-quality research outputs.

Skills

User Research

Stakeholder Management

Communication

Project Management

Mentoring

Accessibility

Inclusivity

Ethical Research

Job description

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We are looking for a Lead User Researcher to drive user research strategy and execution within agile teams. In this role, you will ensure that user needs are at the heart of service development, aligning with the UK Government’s Digital by Default Service Standards. Working closely with designers, analysts, and developers, you will translate research insights into actionable recommendations, shape research roadmaps, and champion user-centred design (UCD). As a senior member of the UCD community, you will also play a key role in defining and implementing our UX strategy, while supporting bid teams by identifying and developing compelling case studies.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role

• Lead user research strategy and execution within agile teams, ensuring alignment with UK Government’s Digital by Default Service Standards.
• Work closely with designers, analysts, and developers to translate research insights into actionable recommendations.
• Shape research roadmaps and champion user-centred design (UCD) principles.
• Mentor and support junior researchers, fostering their professional growth.
• Advocate for accessibility, inclusivity, and ethical research practices.
• Stay updated on emerging technologies to enhance research approaches.
• Effectively communicate research findings to influence design and policy decisions.
• Manage multiple projects simultaneously, ensuring high-quality research outputs.

Your skills and experience

• Extensive experience in user research, ideally in the UK public sector.
• Strong knowledge of qualitative and quantitative research techniques and GDS framework.
• Expertise in accessibility, inclusivity, GDPR, and ethical research practices.
• Strong stakeholder management and communication skills.
• Project management skills, with the ability to handle multiple projects.
• Experience mentoring and supporting junior researchers.
• Interest in emerging technologies and their impact on user research.

• Experience leading large-scale research projects.
• Familiarity with data analytics and service design methodologies.
• Strong workshop facilitation and stakeholder engagement skills.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain BPSS clearance as this is the minimum requirement for individuals working in UK Government. If you do not already have this, Capgemini can request a BPSS check so you must be eligible for BPSS clearance. This involves verification of identity; nationality and immigration status; employment history (past 3 years) and criminal record. SC clearance is desirable, but not essential.

What does "Get the Future You Want" mean for you

We realize a Total Reward package should be more than just compensation. At Capgemini, we offer a range of core and flexible benefits and have a Peer Recognition Portal called Applaud.

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, with countless training and development opportunities, including thinktanks, hackathons, and access to 250,000 courses with external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity, and more.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, inclusive future is a tough task. But when you join Capgemini, you join a thriving company and become part of a diverse group of industry experts. We seek out opportunities to transform the world’s leading businesses through technology. You’ll gain experiences and connections to shape your future, learn from peers, share knowledge, and push yourself to do better. Use your skills to help clients leverage technology for growth and innovation with a human touch. Making the world a better place is rarely easy, but worth it.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations accelerate their digital and sustainable transition while creating societal impact. With over 55 years of heritage and 340,000 team members across more than 50 countries, Capgemini is trusted to unlock the value of technology to meet diverse business needs. It offers end-to-end services in strategy, design, engineering, AI, cloud, and data, backed by deep industry expertise. In 2023, the group reported revenues of €22.5 billion.