Lead User Researcher

TN United Kingdom; Leeds; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Lead User Researcher to enhance user experiences in digital products. This pivotal role involves collaborating with diverse teams to understand user needs, executing impactful research, and ensuring that insights drive design decisions. The position offers a unique opportunity to influence the development of innovative financial services while working in a supportive hybrid environment. With a focus on professional growth and inclusivity, this role is perfect for those eager to make a significant impact in user research within the financial sector.

Benefits

Private healthcare

Enhanced maternity and adoption support

Contributory pension scheme

Professional development opportunities

Qualifications

• Experience in user research within financial services or fintech.
• Ability to apply suitable research methods and frameworks.

Responsibilities

• Plan and execute research for key projects across HSBC UK.
• Track, analyze, and communicate data and insights.

Skills

User Research

User Testing

Google Analytics

Looker

Optimal

User Zoom

Tools

User Testing

User Zoom

Optimal

Google Analytics

Looker

Job description

Job Description: Lead User Researcher at HSBC

Join HSBC and fulfill your potential in a career that stands out. We offer opportunities, support, and rewards to help you grow further, whether aiming for the top or exploring new directions.

Our Wealth and Personal Banking (WBP) supports millions globally, providing products and services including current accounts, credit cards, loans, mortgages, savings, investments, insurance, and wealth management. We also serve high-net-worth clients with specialized relationship managers.

The Lead User Researcher plays a key role within UK Digital, working closely with stakeholders to understand user needs and feedback, ensuring digital products and journeys are well-designed and delivered. This role is crucial to UK Platforms and the broader business.

As a UK HSBC employee, you will have access to professional development, competitive pay, private healthcare, enhanced maternity and adoption support, and a contributory pension scheme.

Responsibilities:

1. Plan and execute research for key projects across HSBC UK, M&S Bank, and First Direct, supporting customer and business goals.
2. Track, analyze, and communicate data and insights to inform design and product decisions.
3. Oversee and gatekeep research activities conducted by the team.
4. Collaborate with UK and global design and digital teams to ensure quality and scalable innovations.
5. Follow and communicate governance processes as part of digital governance.

Minimum Requirements:

• Experience in user research within financial services or fintech, with proficiency in tools like User Testing, User Zoom, Optimal, Google Analytics, Looker.
• Ability to identify key business questions and apply suitable research methods and frameworks.
• Strong organizational and time management skills to manage multiple studies independently.
• Skilled in moderating in-person and remote interviews, producing actionable insights.
• Excellent interpersonal skills to build trusting cross-functional relationships.

This is a hybrid role based in Leeds or Birmingham. HSBC values diversity and inclusion, committed to creating accessible workplaces. We are a Disability Confident Leader and encourage applicants with disabilities or neurodivergent conditions to apply. For accommodations during recruitment, contact our Recruitment Helpdesk.