Lead User Researcher

Capgemini; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Lead User Researcher to drive user research strategy and execution within agile teams. You will ensure user needs are central to service development and champion user-centred design. Collaborate closely with designers and developers to translate insights into actionable recommendations. This role offers hybrid working and requires BPSS clearance.

Benefits

Training and Development Opportunities

Flexible Benefits

Qualifications

• Extensive experience in user research, ideally in the UK public sector.
• Strong knowledge of qualitative and quantitative research techniques.

Responsibilities

• Lead user research strategy and execution within agile teams.
• Translate research insights into actionable recommendations.
• Mentor and support junior researchers.

Skills

User Research

Stakeholder Management

Communication

Project Management

Job description

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About The Job You're Considering

We are looking for a Lead User Researcher to drive user research strategy and execution within agile teams. In this role, you will ensure that user needs are at the heart of service development, aligning with the UK Government’s Digital by Default Service Standards. Working closely with designers, analysts, and developers, you will translate research insights into actionable recommendations, shape research roadmaps, and champion user-centred design (UCD). As a senior member of the UCD community, you will also play a key role in defining and implementing our UX strategy, while supporting bid teams by identifying and developing compelling case studies.

About The Job You're Considering

We are looking for a Lead User Researcher to drive user research strategy and execution within agile teams. In this role, you will ensure that user needs are at the heart of service development, aligning with the UK Government’s Digital by Default Service Standards. Working closely with designers, analysts, and developers, you will translate research insights into actionable recommendations, shape research roadmaps, and champion user-centred design (UCD). As a senior member of the UCD community, you will also play a key role in defining and implementing our UX strategy, while supporting bid teams by identifying and developing compelling case studies.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:

identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

• Lead user research strategy and execution within agile teams, ensuring alignment with UK Government’s Digital by Default Service Standards.
• Work closely with designers, analysts, and developers to translate research insights into actionable recommendations.
• Shape research roadmaps and champion user-centred design (UCD) principles.
• Mentor and support junior researchers, fostering their professional growth.
• Advocate for accessibility, inclusivity, and ethical research practices.
• Stay updated on emerging technologies to enhance research approaches.
• Effectively communicate research findings to influence design and policy decisions.
• Manage multiple projects simultaneously, ensuring high-quality research outputs.
  
  

Your Skills And Experience

• Extensive experience in user research, ideally in the UK public sector.
• Strong knowledge of qualitative and quantitative research techniques and GDS framework.
• Expertise in accessibility, inclusivity, GDPR, and ethical research practices.
• Strong stakeholder management and communication skills.
• Project management skills, with the ability to handle multiple projects.
• Experience mentoring and supporting junior researchers.
• Interest in emerging technologies and their impact on user research.
  
  

Desirable Skills & Experience

• Experience leading large-scale research projects.
• Familiarity with data analytics and service design methodologies.
• Strong workshop facilitation and stakeholder engagement skills.
  
  

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain BPSS clearance as this is the minimum requirement for individuals working in UK Government. If you do not already have this, Capgemini can request a BPSS check so you must be eligible for BPSS clearance. This involves verification of identity; nationality and immigration status; employment history (past 3 years) and criminal record.

SC clearance is desirable, but not essential.

What does "Get the Future You Want" mean for you

We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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