Renewals Manager

Kinaxis; United Kingdom; Remote; USD 60,000 - 85,000; Full time

Job summary

Kinaxis invites you to apply for the Renewals Manager position, where you'll be responsible for driving customer retention and managing renewal processes. The role involves working closely with sales and internal teams, leveraging your strong communication skills to ensure successful contract renewals. This remote position emphasizes professional growth and offers the flexibility to work from anywhere in the UK.

Benefits

Flexible vacation

Kinaxis Days

Physical and mental well-being programs

Regularly scheduled virtual fitness classes

Mentorship programs

Recognition programs

Hackathons

Qualifications

• Minimum 7 years of experience in renewals, sales operations, or account management.
• Minimum 2+ years of experience in a customer-facing role.

Responsibilities

• Drive customer retention, educate customers on contract terms and product value.
• Manage the renewal process for service and license contracts.

Skills

Communication

Negotiation

Customer Engagement

Education

Post-secondary diploma or degree in business, supply chain, computer science, process engineering

Job description

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About Kinaxis

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.

About Kinaxis

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.

In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Europe and around the world as we continue to innovate and revolutionize how we support our customers.

Our regional offices serve as centralized hubs where employees and customers from across Europe can come together to work towards solving some of the biggest challenges facing supply chains.

Location

This is a remote position. You can work from home and be located anywhere in Ireland.

About The Role

The Renewals Manager is responsible for driving customer retention, closing sales transactions, and managing the renewal process for service and license contracts within an assigned region. Leveraging strong product and service knowledge, the Renewals Manager educates customers on contract terms, product value, and identifies upsell opportunities, while maintaining relationships with internal account teams and customers to ensure long-term success.

What you will do

• Review all customer accounts up for renewal daily and weekly to ensure data accuracy. Identify and resolve data issues in collaboration with internal teams.
• Identify “at-risk” renewal customers early in the cycle and proactively address issues that could impact a successful and timely renewal.
• Demonstrate and communicate the value and importance of renewing Maestro and services, positioning solutions that align with customer needs.
• Update Salesforce with detailed and timely notes for each renewal customer, providing visibility to all stakeholders on progress and key account activities.
• Work closely with sales partners, legal, and finance teams to align communications and ensure smooth and consistent execution of renewals.
• Maintain relationships with account teams, identifying upsell opportunities and transferring leads to the appropriate internal stakeholders.
• Execute all phases of the renewal lifecycle, including external and internal communication, preparing renewal quotes, and securing customer signatures.
• Process completed order forms promptly and accurately to ensure efficient workflows.
  
  

What we are looking for

• Post-secondary diploma or degree in business, supply chain, computer science, process engineering, or related field
• Minimum 7 years of experience in renewals, sales operations, or account management.
• Minimum 2+ years of experience in a customer-facing role.
• Strong ability and desire to drive on-time or early renewals.
• Exceptional communication and negotiation skills, with the ability to engage and influence customers and internal stakeholders effectively.
• Solid understanding of Enterprise SaaS applications and collaboration technology.
• Experience performing data analysis, modeling, and/or financial analysis to support or drive business decisions.
• Comfortable presenting and engaging with cross-functional teams and executive management.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Ability to grow business in a strategic manner, i.e. creating new processes and initiatives.
• A fast learner who can work under pressure .
  
  

#Full-time #Intermediate

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons
  
  

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com .

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [e-mail]. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Software Development

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