Lead Support Worker

Home Group; Winchester; On-site; GBP 25,000 - 27,000; Full time

Job summary

Join a team dedicated to supporting individuals with mental health challenges as a Lead Support Worker in West Hampshire. You'll play a vital role in enhancing the lives of customers by promoting independence and managing care plans, all within a supportive team environment.

Benefits

34 days leave, increasing to 39

Health cash plan saving up to £1140 annually

800+ discounts on groceries and holidays

Opportunities for career growth

Supportive wellbeing initiatives

Qualifications

• Experience in creating person-centred support plans.
• Ability to coordinate and assess customer referrals.
• Proficiency in managing time and diary independently.

Responsibilities

• Support customers with complex needs and daily activities.
• Create and review personal support plans.
• Facilitate access to work, education, or training.

Skills

Collaboration

Attention to detail

Resilience

Job description

Job Description

Lead Support Worker - (25973)

Description

Lead Support Worker

West Hampshire

Permanent, Full Time (37.5 hpw)

Pay £13.21 to £13.63 per hour (£25,838 to £26,645 per annum) and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better?

Hampshire West is a Mental Health Supported Accommodation service which also delivers a community outreach service within the same footprint. Within our accommodation Hubs in the New Forest, Winchester, and Eastleigh, we work with adults experiencing severe and enduring Mental Health challenges.

Supporting individuals to develop greater self-reliance and independence, enabling better self-management of personal mental health, physical health, and wellbeing. In the community, we support vulnerable people with complex needs through short-term interventions, linking customers to other services and professionals.

You’ll support customers with needs around hoarding, poor living conditions, or difficulty maintaining their wellbeing. You’ll make a big difference every day helping isolated customers in the community achieve their hopes and aspirations. Amazing, we know!

Typical day as a Lead Support Worker (known as Coordinator)

• Working with customers with complex needs in their homes, encouraging engagement and building trust with us and other agencies.
• Facilitating access to work, education, or training.
• Creating personal support plans and risk assessments with customers, organizing regular reviews, and coordinating support with other professionals.
• Supporting customers to manage substance misuse issues, thoughts/feelings about suicide/self-harm.
• Helping customers with daily activities such as making meals, shopping, budgeting, maintaining tenancy, and moving to independent accommodation.

Feel good knowing you are helping change lives for the better? Join us and work for one of the top ten Great Places to Work in the UK!

You bring

• A passion to support customers to live their best lives, with collaborative working and attention to detail.
• Experience in creating person-centred support plans and supporting colleagues to implement them.
• Experience in coordinating and assessing customer referrals, making impactful first contact.
• The ability to work independently, manage your diary, stay calm under pressure, and be resilient.
• A vehicle insured for business purposes (we pay mileage).

Due to current sponsorship limitations, we are unable to offer sponsorship to external candidates for this role. This is under regular review.

Our team

You’ll join Emma and the Hampshire West team, a friendly group committed to supporting each other during monthly meetings, always with snacks and a brew.

We’re passionate about our work, supporting customers who have fallen through gaps to get back on their feet and connect with other services.

Job details

• Flexible work patterns to meet customer needs, including occasional adjustments to start or finish times.
• Accommodation service operates Monday to Friday 9-7 and weekends/bank holidays 10-6.
• Outreach service primarily Monday to Friday, with flexible hours as needed.
• Regular team meetings and training, despite occasional lone working.
• Proficiency with technology for support plans, online learning, and collaboration.
• Enhanced DBS check required (paid by us).

A place where you belong

We foster an inclusive environment where everyone can be themselves. Our diversity networks and allies support us to be our best. Together, we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a 'me day'), increasing to 39, plus time off for volunteering.
• Health cash plan saving you up to £1140 annually, covering dental, optical, prescriptions, and more.
• Over 800 discounts on groceries, holidays, and days out.
• Opportunities for career growth within the organization.
• Supportive tools and initiatives promoting wellbeing, recognized as a top UK workplace.

Please contact [e-mail] for reasonable adjustments during the application process.