Lead Student Success Manager (Remote Role)

RS Consult; Birmingham; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the education sector is looking for a Lead Student Success Manager to enhance the learner journey across its Career Accelerator portfolio. This remote role involves strategic leadership, team management, and a focus on student satisfaction and career outcomes. The ideal candidate will have significant experience in student success leadership within EdTech or Higher Education, with strong analytical skills and a passion for student success.

Benefits

Flexible Work Environment

Innovative Culture

Qualifications

• Significant experience in student success leadership within EdTech or Higher Education.
• Proven success in developing scalable student support systems.

Responsibilities

• Lead a high-performing team overseeing the full learner journey.
• Monitor student satisfaction and retention metrics.
• Drive innovation and operational excellence in new programme launches.

Skills

Leadership

Analytical Skills

Decision-Making

Community Building

Service Delivery

Education

Coaching Certification

Job description

Lead Student Success Manager (Remote Role)

1 day ago Be among the first 25 applicants

Remote | UK-Based | Full-Time | Starting June 2025

Overview

FourthRev is seeking an experienced and strategic Lead Student Success Manager to innovate and excel across the learner journey for our expanding Career Accelerator portfolio. This role suits someone who thrives in fast-paced environments, can scale systems effectively, and has a careers-first approach to student success.

You will lead a high-performing team, overseeing the full learner journey—from onboarding to completion—with a focus on satisfaction, engagement, and career outcomes. Your work will influence our student support model and the philosophy behind FourthRev's transformative education approach.

Your Mission

• Provide strategic leadership in designing and scaling the learner experience
• Monitor student satisfaction and retention metrics
• Foster a culture of continuous improvement and impact
• Develop scalable models for new programmes and learner personas

This role ensures every learner feels supported, empowered, and equipped to achieve meaningful outcomes.

What You'll Do

1. Own and Drive the Careers-First Learner Journey Strategy
2. Champion Learner Outcomes, Satisfaction, and Metrics
3. Drive Innovation and Operational Excellence in New Programme Launches
4. Lead, coach, and develop a high-performing Student Success Team
5. Manage and refine systems to enhance student support operations
6. Build team capability aligned with evolving models and learner needs
7. Deliver impactful learner journeys across all Career Accelerators
8. Collaborate with Product teams to align support with programme design
9. Develop learner-facing assets, content, and community initiatives
10. Define and track OKRs/KPIs related to satisfaction, retention, and outcomes
11. Analyze learner data to inform improvements
12. Lead reporting and accountability across teams
13. Design timely interventions to address learner blockers
14. Oversee success strategies for new programme launches
15. Build readiness frameworks for launches and learner personas
16. Establish feedback loops for service improvement
17. Create templates, playbooks, and scalable infrastructure for rollout

Requirements

What You'll Bring

• Significant experience in student success leadership within EdTech or Higher Education
• Expertise in learner journey design, community building, and service delivery
• Experience handling sensitive cases with confidentiality and empathy
• Proven success in developing scalable student support systems
• Strong analytical and decision-making skills
• Ability to manage risk and lead through ambiguity
• Passion for student success and career outcomes

Desirable

• Experience with postgraduate or mid-career professionals
• Familiarity with digital skills industries
• Coaching certification or relevant training
• Experience in project management or coordination

Benefits

Join FourthRev to help shape the future of education and work. Work remotely with passionate colleagues in a flexible, innovative culture focused on meaningful impact.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Education and Training
• Industries: IT Services and IT Consulting