Lead Student Success Manager (Remote Role)

RS Consult; Leeds; Remote; GBP 60,000 - 75,000; Full time

Job summary

A leading company is seeking a Lead Student Success Manager to enhance the learner journey for its Career Accelerator portfolio. This role involves strategic leadership, team management, and a focus on student satisfaction and outcomes. Ideal candidates will have substantial experience in EdTech or Higher Education, with a passion for enabling student success. Join a remote-first culture that values collaboration and innovation.

Qualifications

• Substantial experience in student success leadership within EdTech or Higher Education.
• Proven success in developing scalable student support systems.

Responsibilities

• Deliver strategic leadership in designing and scaling the learner experience.
• Manage, coach, and develop the Student Success team.
• Define and track OKRs/KPIs across satisfaction, retention, progression, and career outcomes.

Skills

Leadership

Analytical Capability

Community Building

Service Delivery

Education

Coaching Certification

Job description

Remote | UK-Based | Full-Time | Starting June 2025


Overview

FourthRev is looking for an experienced and strategic Lead Student Success Manager to drive innovation and deliver excellence across the learner journey for our expanding Career Accelerator portfolio. This role is ideal for someone who thrives in fast-moving environments, can scale systems and services effectively, and brings a careers-first mindset to student success.

You'll lead a high-performing team and be accountable for the performance of the full learner journey—from onboarding to completion—with a clear focus on satisfaction, engagement, and career outcomes. Your work will shape not only the student support model but also the philosophy behind FourthRev's approach to transformative education.

Your Mission

You will:

• Deliver strategic leadership in designing and scaling the learner experience
• Oversee student satisfaction and retention metrics
• Enable a culture of continuous improvement and impact
• Launch scalable models for new programmes and learner personas
  
  

This role is central to ensuring every learner feels supported, empowered, and equipped to achieve meaningful outcomes.

What You'll Do2. Own and Drive the Careers-First Learner Journey Strategy3. Champion Learner Outcomes, Satisfaction, and Metrics4. Drive Innovation and Operational Excellence in New Programme Launches

• Lead, Coach, and Develop a High-Performing Student Success Team
• Manage, coach, and develop the Student Success team to deliver impactful, learner-centred experiences
• Foster a performance-driven and outcomes-focused culture
• Act as the point of escalation for complex learner cases
• Refine and scale systems to enhance student support operations
• Build team capability aligned with evolving models and learner needs
• Lead the delivery of high-impact learner journeys across all Career Accelerators
• Focus on onboarding, orientation, and progression strategy
• Collaborate with Product teams to align support with programme design
• Develop learner-facing assets, content, and community engagement initiatives
• Define and track OKRs/KPIs across satisfaction, retention, progression, and career outcomes
• Analyse learner data, surveys, and engagement insights to shape improvements
• Lead reporting and accountability across cross-functional teams
• Design and implement timely interventions that address blockers and learner needs
• Oversee success strategy implementation for new programme launches
• Build readiness frameworks for launch alignment and learner personas
• Establish feedback loops to improve services and iterate models
• Create templates, playbooks, and scalable infrastructure for rollout
  
  
  

Requirements

What You'll Bring

• Substantial experience in student success leadership within EdTech or Higher Education
• Expertise in learner journey design, community building, and service delivery
• Experience handling sensitive cases with confidentiality and empathy
• Proven success in developing scalable student support systems
• Analytical capability and strong decision-making skills
• Confidence managing risk and leading through ambiguity
• Passion for enabling student success and career outcomes
  
  
  

Desirable:

• Experience working with postgraduate or mid-career professionals
• Familiarity with digital skills industries
• Coaching certification or relevant training
• Experience in project management or coordination
  
  
  

Benefits

Why Join FourthRev

FourthRev is redefining how education meets the future of work. In this role, you will help shape the direction of our learner experience and scale its impact globally. You'll work alongside passionate colleagues in a remote-first, flexible culture focused on collaboration, innovation, and meaningful outcomes.