Lead Steward Area Manager — Matchday Ops

Kia Oval; Greater London; On-site; GBP 23,000 - 33,000; Part time

Benefits offered by this job

Meal and drink provided

Hourly pay

Job summary

Kia Oval is seeking a Steward Area Manager to lead a team of supervisors and safety stewards on matchdays. The role focuses on organisation, safety, and smooth operation across your area.

You will manage staff, coordinate with event control, and ensure excellent customer service during high-traffic events. Requirements include NVQ Level 3 Spectator Safety Supervision, 18+ eligibility to work in the UK, and prior management experience.

Qualifications

• Age 18+ with full right to work in the UK.
• Physically fit and mobile.
• Excellent communication and customer service skills.
• Ability to multi-task and prioritise.
• Accountability and ownership.
• Strong leadership and time-keeping abilities.
• Well-presented at all times.
• Previous management experience is essential.
• Willing to commit to 90% of season fixtures.
• NVQ Level 3 Spectator Safety Supervision is essential.

Responsibilities

• Monitor staff and assigned area proactively.
• Respond to incidents and liaise with event control for resolution.
• Lead pre-event briefings on health and safety and evacuation points.
• Report incidents or hazards to chief steward or event control; take immediate action.
• Provide information and assistance to spectators and staff.
• Assist with venue evacuation as directed by control.
• Resolve spectator or crowd disruptions as needed.
• Prepare post-matchday reports for feedback and insights.
• Oversee staff management via the Ubeya system.

Skills

Communication

Customer service

Leadership

Time management

Team supervision

Multi-tasking

Presentation

Physical fitness

Education

NVQ Level 3 Spectator Safety Supervision

Tools

Ubeya system

Job description

Kia Oval is seeking a Steward Area Manager to lead a team of supervisors and safety stewards on matchdays. The role focuses on organisation, safety, and smooth operation across your area.

You will manage staff, coordinate with event control, and ensure excellent customer service during high-traffic events. Requirements include NVQ Level 3 Spectator Safety Supervision, 18+ eligibility to work in the UK, and prior management experience.