Lead Staffing Manager - Live Events & Workforce Strategy

Sodexo Ltd; Greater London; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Mental health and wellbeing support

Employee Assistance Programme

Health & wellbeing app

Sodexo Discounts Scheme

Salary Insights and financial benefits

Retirement Plan

Job summary

Sodexo Live! is recruiting a Staffing Manager to own end-to-end staffing across our venue operations in London. You will lead workforce planning for matchdays, events and daily operations, ensuring resourcing, scheduling and payroll accuracy align with budget and service standards.

You will manage large casual workforces, develop recruitment initiatives, and partner with payroll, finance and leaders to deliver exceptional guest experiences at a fast-paced events venue.

Qualifications

• Experience in workforce planning, staffing, scheduling or people operations within hospitality, events, stadia, leisure or other fast-paced industries.
• Experience managing large casual or flexible workforces.
• Strong knowledge of labour forecasting, rota management and workforce deployment.
• Payroll administration experience, including managing payroll submissions and resolving payroll queries.
• Excellent stakeholder management and relationship-building skills.
• Strong analytical capability with experience using workforce management and payroll systems.
• Solid understanding of employment legislation, compliance and workforce best practice.
• Experience within a stadium, venue, Premier League club, hospitality or large-scale events environment.
• Experience with Humanforce, SAP, Workday or similar workforce management systems.
• CIPD qualification or equivalent HR or workforce planning experience.
• Experience delivering recruitment campaigns, open days and workforce engagement initiatives.
• Previous people leadership or team management experience.

Responsibilities

• Lead workforce planning for matchdays, concerts, conferences and special events.
• Ensure all operational areas are fully resourced with talented, engaged and trained colleagues.
• Manage labour forecasting, scheduling and deployment to meet operational demands and budget expectations.
• Oversee the accurate collection, validation and submission of payroll information.
• Produce insightful workforce reports, labour analysis and staffing forecasts.
• Monitor attendance, workforce performance and staffing trends to improve reliability and reduce agency dependency.
• Build strong relationships with operational leaders, payroll, finance and external staffing partners.
• Drive recruitment and retention initiatives to maintain a sustainable and engaged casual workforce.
• Champion workforce compliance and best practice across all staffing activities.

Skills

Workforce planning

Staffing

Scheduling

Payroll administration

Stakeholder management

Analytical capability

HR systems

CIPD qualification

Education

CIPD qualification or equivalent HR or workforce planning experience

Tools

Humanforce

SAP

Workday

Job description

Sodexo Live! is recruiting a Staffing Manager to own end-to-end staffing across our venue operations in London. You will lead workforce planning for matchdays, events and daily operations, ensuring resourcing, scheduling and payroll accuracy align with budget and service standards.

You will manage large casual workforces, develop recruitment initiatives, and partner with payroll, finance and leaders to deliver exceptional guest experiences at a fast-paced events venue.