Lead SRE - Chase UK

JPMorganChase; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

JPMorganChase is seeking a Site Reliability Engineer to join the International Consumer Bank's digital platforms in London. You will drive reliability, observability, and automation across mission-critical microservices, partnering with product and platform teams to scale services.

In this role you will implement self-healing patterns, define SLOs/SLIs, and build dashboards and alerts while using AI-assisted tools for root-cause analysis and runbook generation.

Qualifications

• Formal training or certification in software engineering concepts.
• Proficiency in Python, Go, or Java and experience delivering software.
• Experience designing, coding, testing, and delivering software in a stack.
• Strong debugging and troubleshooting across distributed systems.
• Experience as an SRE supporting production services.
• Knowledge of microservice infra: service discovery, ingress, networking, load balancing.
• Experience with Kubernetes.
• Experience with cloud computing services.
• Familiarity with observability toolchains: Grafana/Prometheus/Elasticsearch/Kibana/Jaeger.
• Ability to use AI-assisted engineering tools responsibly.

Responsibilities

• Drive continuous improvement of reliability, monitoring, and alerting for mission-critical microservices.
• Reduce operational toil through automation by building reliable infrastructure and tooling.
• Develop service metrics, SLIs/SLOs, dashboards, and actionable alerts.
• Engage with development teams to design for reliability and scale.
• Design and implement self-healing and resiliency patterns (graceful degradation, rate limiting, circuit breakers).
• Partner across teams to promote reliability standards and adoption.
• Execute performance testing and capacity planning to identify bottlenecks.
• Participate in feature planning to embed metrics, logging, and resiliency from start.
• Use approved AI tools to accelerate root-cause analysis, runbooks, and post-incident reviews.
• Develop AI skills relevant to the role, including prompting and automation workflows.

Skills

Python

Go

Java

Distributed systems

Debugging

Tools

Kubernetes

Grafana

Prometheus

Elasticsearch

Kibana

Jaeger

Job description

Job Description

At JPMorganChase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact.

As a Site Reliability Engineer at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution‑oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in teams focused on improving the reliability, resilience, observability, and operability of customer‑facing digital banking services. We build automation, define measurable reliability practices, reduce operational friction, and partner with engineering teams to ensure services are designed, delivered, and operated with reliability in mind.

Job Responsibilities

• Drive continuous improvement of reliability, monitoring, and alerting for mission‑critical microservices.
• Reduce operational toil through automation by building reliable infrastructure and tooling that expedites feature development.
• Develop meaningful service metrics, user journeys, service‑level indicators, service‑level objectives, error budgets, dashboards, and actionable alerts.
• Engage with development teams throughout the software lifecycle to design for reliability and scale.
• Design and implement self‑healing and resiliency patterns, including graceful degradation, rate limiting, circuit breakers, and fail‑over strategies.
• Partner across engineering, product, and platform teams to promote reliability standards and adoption.
• Execute performance testing and capacity planning to proactively identify and remove bottlenecks.
• Participate in feature planning to ensure metrics, alerting, logging, automation, resiliency, capacity, and performance needs are built in from the start.
• Use approved AI tools to accelerate root‑cause analysis, log and trace investigation, runbook drafting, post‑incident analysis, test scaffolding, and documentation.
• Continuously develop AI skills relevant to the role, including effective prompting, output validation, automation workflows, and safe usage patterns.

Required Qualifications, Capabilities And Skills

• Formal training or certification on software engineering concepts and advanced applied experience
• Proven experience as a software engineer, including proficiency in at least one programming language such as Python, Go, or Java.
• Demonstrated experience designing, coding, testing, and delivering software in at least one technology stack.
• Strong debugging and troubleshooting skills across distributed systems.
• Demonstrated experience as a Site Reliability Engineer or Site Reliability Engineer supporting production services.
• Working knowledge of microservice infrastructure components, including service discovery, ingress, networking, and load balancing.
• Experience with Kubernetes.
• Experience with cloud computing services.
• Familiarity with common observability and reliability toolchains such as Grafana, Prometheus, Elasticsearch, Kibana, or Jaeger.
• Ability to use AI‑assisted engineering tools responsibly, including validating outputs, understanding failure modes, and applying secure handling of sensitive information.

Preferred Qualifications, Capabilities And Skills

• Experience with AWS.
• Experience building internal tooling for reliability, including command‑line tools, automation pipelines, operators, or controllers.
• Experience improving developer experience through golden paths, paved roads, templates, or reusable engineering patterns.
• Experience applying AI to operational workflows such as alert enrichment, summarisation, runbook generation, or anomaly triage using approved tools and patterns.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.