Lead Site Reliability Engineer – Operations Excellence

J.P. MORGAN; Glasgow; On-site; GBP 110,000 - 160,000; Full time

Job summary

JPMorganChase is seeking a Lead Software Engineer focused on Site Reliability and Operations Excellence to protect reliability at scale. You will own incident management lifecycle, act as Incident Commander for major incidents, and drive drills, standardization, and durable remediation across complex production systems.

You will partner across engineering, product, infrastructure, and security to improve outcomes, implement reliable patterns, and guide safer AI-assisted tooling within the team.

Qualifications

• Formal training or certification in software engineering and advanced applied experience.
• Experience improving incident management, root cause analysis, problem management, and governance.
• Knowledge of SLOs/SLIs, error budgets, capacity planning and observability.
• Ability to influence across teams and communicate in urgent situations.
• Strong analytical skills with metrics and actionable insights.
• Hands-on with cloud platforms (AWS, GCP, Azure) and Terraform.
• Systematic problem-solving for complex distributed production systems.
• Ownership mindset with urgency in ambiguous/fast-moving contexts.
• Experience with AI-assisted development tools and validating AI outputs.
• Understanding responsible AI use in engineering workflows.

Responsibilities

• Own and improve the incident management lifecycle with measurable gains.
• Lead as Incident Commander for major incidents with clear communications.
• Drive drills and game days to improve readiness and resilience.
• Define reliability standards, SLIs/SLAs, error budgets, and monitoring.
• Strengthen change and release practices with runbooks and hygiene checks.
• Partner with Engineering, Product, Infra, and Security to prioritize reliability work.
• Lead problem management and root cause analysis to durable remediation.
• Own reliability reporting and executive-ready governance summaries.
• Facilitate operations reviews and reliability councils to drive accountability.
• Adopt AI-assisted engineering practices with safe, validated usage.

Skills

Incident management

Root cause analysis

Reliability engineering

Cross-functional collaboration

Operational data reporting

Secure coding practices

Tools

AWS

GCP

Azure

Terraform

AI-assisted development tools

Job description

Job Description

Join a team where your engineering expertise directly protects the reliability and resilience of systems that matter at scale. At JPMorganChase, we invest in engineers who think beyond the code — who own outcomes, drive operational excellence, and raise the bar for how technology performs under pressure. As a Lead Software Engineer focused on Site Reliability and Operations Excellence, you will have the opportunity to shape how we respond to, learn from, and prevent incidents across a complex, high-stakes technology environment. This is a role where your impact is visible, your voice carries weight, and your work directly influences the stability of services relied upon by millions.

Job Responsibilities

• Own and continuously improve the incident management lifecycle, including triage, escalation, stakeholder communications, and recovery, ensuring consistent execution and measurable improvement over time.
• Serve as Incident Commander for major incidents, coaching responders to follow defined processes and site reliability engineering best practices while maintaining clear and timely stakeholder communication.
• Drive operational readiness through drills, game days, and failure-mode exercises that improve response effectiveness, surface gaps, and build team resilience before incidents occur.
• Define, implement, and enforce reliability standards across services, including service level indicators and objectives, error budgets, monitoring coverage, and alert quality.
• Strengthen change and release management practices by establishing readiness checks, progressive delivery standards, rollback procedures, runbook quality, and production hygiene expectations.
• Partner with Engineering, Product, Infrastructure, and Security teams to prioritize reliability work and deliver solutions that address user and operational pain points with lasting impact.
• Lead problem management and root cause analysis by debugging complex production issues, identifying systemic root causes, and driving durable remediation and preventative actions.
• Own reliability reporting and operational governance by tracking key performance indicators — including availability versus service level objectives, mean time to detect and recover, incident trends, alert noise, and change failure rate — and producing executive-ready summaries.
• Facilitate operational forums including operations reviews, incident review boards, and reliability councils to drive accountability, share learnings, and align stakeholders on priorities.
• Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and advanced applied experience.
• Demonstrated experience improving operational processes, including incident management, root cause analysis, problem management, and operational governance in complex production environments.
• Strong knowledge of reliability engineering concepts including service level objectives and indicators, error budgets, capacity planning, resilience patterns, and observability.
• Proven ability to influence across teams, drive cross-functional initiatives, and communicate clearly with stakeholders — particularly in high-urgency, time-sensitive situations.
• Strong analytical and reporting skills with the ability to define metrics, generate actionable insights, and drive decisions based on operational data.
• Hands‑on experience with cloud platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure, and infrastructure-as-code tooling including Terraform.
• Systematic problem‑solving and troubleshooting skills applied to complex, distributed systems in production environments.
• Demonstrated ability to operate with a high degree of ownership, self‑direction, and urgency in ambiguous or fast‑moving situations.
• Hands‑on experience using enterprise-authorized AI‑assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security.
• Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices.

Preferred qualifications, capabilities, and skills

• Experience leading reliability programs across multiple services or teams at a platform or domain level.
• Experience building automation for operations, including runbook automation, event correlation, alert tuning, and self‑healing patterns.
• Exposure to agentic AI or AI‑driven operations concepts, including workflow orchestration, decision support, and safe automation patterns.
• Familiarity with operational governance frameworks and experience facilitating reliability forums or review boards at scale.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.