Lead Site Reliability Engineer - Chief Technology Office

J.P. MORGAN; Glasgow; On-site; GBP 90,000 - 140,000; Full time

Job summary

JPMorgan Chase is seeking a Lead Site Reliability Engineer within the Chief Technology Office. You will solve complex business problems, lead resiliency design reviews, and mentor engineers, guiding the reliability of critical applications and platforms.

You will collaborate to define service levels, tackle major incidents, and drive data-driven improvements to reduce toil. The role demands deep technical expertise and cross-team influence in a global enterprise.

Qualifications

• Deep proficiency in reliability, scalability and performance with site reliability best practices.
• Fluency in at least one programming language (e.g., Python, Java, .NET).
• Hands-on experience with observability and SLO/SLI/alerting.
• Experience with CI/CD tools and container orchestration.
• Strong collaboration and communication across stakeholders.

Responsibilities

• Lead resiliency design reviews and break down complex problems for engineers.
• Act as technical lead for medium to large products and mentor others.
• Drive initiatives to improve reliability and reduce toil using data-driven analytics.
• Define service levels with customers and monitor incidents to minimize impact.
• Document knowledge for internal streams and communities of practice.

Skills

Reliability engineering

Programming (Python/Java)

Observability

CI/CD

Containers/Kubernetes

Networking

Communication

Tools

Grafana

Dynatrace

Prometheus

Datadog

Splunk

Jenkins

GitLab

Terraform

Kubernetes

Docker

Job description

Job Description Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Chief Technology Office, you will solve complex and broad business problems, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team\'s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice

Required qualifications, capabilities, and skills

• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices, with the ability to implement these practices within an application or platform
• Fluency in at least one programming language (e.g., Python, Java Spring Boot, .NET)
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
• Proficiency and hands-on experience in observability practices including white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, or Splunk
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform)
• Experience with container technologies and container orchestration platforms (e.g., ECS, Kubernetes, Docker)
• Experience troubleshooting common networking technologies and issues
• Ability to identify and resolve problems related to complex data structures and algorithms
• Ability to collaborate and communicate effectively across different levels and stakeholder group

Preferred qualifications, capabilities, and skills

• Experience mentoring or coaching engineers on site reliability practices and engineering standards
• Familiarity with cloud platforms and infrastructure-as-code practices in large-scale enterprise environments
• Experience contributing to or leading communities of practice, internal knowledge sharing, or engineering guilds
• Exposure to chaos engineering or fault injection methodologies to proactively test system resilience
• Ability to evaluate and introduce emerging technologies that improve platform reliability and reduce operational toil

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we\'re setting our businesses, clients, customers and employees up for success.