Lead Service Manager: Supported Housing & Care

Riverside-12e5e24d; Camden Town; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

25 days holidays + bank holidays

Learning & development

Job summary

Riverside is seeking a Service Manager to lead a supported housing service from Westmoor House, Camden. You will provide motivational leadership to empower your team, ensure safe operational management of care and support services, and put customers first.

The role requires experience managing teams, strong communication, and the ability to plan, organise and deliver service improvements within a regulated housing environment. This is a fixed-term role based in Camden with 37.5 hours per week.

Qualifications

• Experience managing a team in a supported housing environment with a vulnerable and diverse group of customers.
• Ability to plan, prioritise and organise tasks to achieve results.
• Strong communication, feedback and motivation to drive improvements.
• Conflict resolution skills and confident decision-making.
• Experience reviewing and evaluating outcomes in service delivery.
• Competent IT skills, including using databases, producing reports and analysing key outcomes data.

Responsibilities

• Lead a team to provide a safe, effective service for customers in line with contractual requirements.
• Manage the service to meet Riverside performance targets and contract deliverables.
• Plan, budget and rota staffing; monitor spend and resources.
• Recruit and onboard staff, including agency workers when required.
• Produce reports and ensure health and safety compliance across the service.
• Build partnerships with stakeholders and Riverside colleagues to support continuous improvement.

Skills

Team management

Leadership

Communication

Conflict resolution

Reporting & analytics

IT skills

Tools

Databases

Reporting tools

Job description

Riverside is seeking a Service Manager to lead a supported housing service from Westmoor House, Camden. You will provide motivational leadership to empower your team, ensure safe operational management of care and support services, and put customers first.

The role requires experience managing teams, strong communication, and the ability to plan, organise and deliver service improvements within a regulated housing environment. This is a fixed-term role based in Camden with 37.5 hours per week.