Lead Service Designer

Capgemini; Telford; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Lead Service Designer, where you'll champion user-centered design and collaborate with multidisciplinary teams. This role empowers you to shape the vision for service design, ensuring inclusive and sustainable practices while aligning user needs with organizational goals. You'll lead complex design projects, advocate for co-design, and foster a culture of shared ownership. With access to extensive training and development opportunities, you will grow in a supportive environment focused on employee wellbeing. Embrace the chance to innovate and make a meaningful impact in transforming services for the public sector.

Benefits

Training and development opportunities

Mental Health Champions

Wellbeing apps access

Flexible working arrangements

Qualifications

• Proven ability to lead complex, user-centered design projects.
• Strong knowledge of GOV.UK service standard and accessibility.

Responsibilities

• Drive the design of user-centered services across the department.
• Plan and run design sessions, embedding iterative design practices.

Skills

User-centered design

Mentoring and coaching

Data-driven insights

Communication skills

Stakeholder management

Co-design sessions

Education

Degree in Service Design

Relevant professional certifications

Job description

As a Lead Service Designer, you will drive the design of complex, user-centered services across the department. You will help set the vision for service design, ensuring that iterative processes lead to successful outcomes. You will champion and facilitate collaboration across diverse multidisciplinary teams, fostering a culture of co-design and shared ownership of the design process.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role

You will support design decisions, communicate strategies, and coach others. Your role involves improving inclusive, accessible, and sustainable design practices, aligning user needs with organizational goals. You’ll be planning and running design sessions. You will also embed hypothesis-driven and iterative design practices, and help teams adapt to changes.

Additionally, you will lead and coordinate design work, advocate for user-centred design, and create an inclusive environment for designers.

Your skills and experience

· Essential:

1. Proven ability to lead complex, user-centered design projects from initial concept to final implementation.
2. Experience in designing government or public services.
3. Strong knowledge of the GOV.UK service standard.
4. Strong skills in mentoring and coaching teams in iterative design practices.
5. Expertise in integrating data-driven insights into service design.
6. Experience in creating accessible and inclusive services.
7. Ability to build and maintain strong, strategic relationships with key stakeholders.
8. Excellent communication skills, with the ability to articulate and champion design concepts and strategies at the highest levels of the organization.

· Desirable:

1. Expertise in leading co-design sessions and integrating diverse perspectives.
2. Ability to define and lead the strategic direction of service design within the business area.

Qualifications:

1. Degree in Service Design, Interaction Design, User Experience Design, or a related field or equivalent experience.
2. Relevant professional certifications or equivalent experience.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does "Get the Future You Want" mean for you?

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

Ref. code: 154368

Posted on: 28 Mar 2025

Experience Level: Experienced Professionals

Contract Type: Permanent

Location: Telford, GB

Brand: Capgemini

Professional Community: Creative & Design