Service Designer (Senior/Lead)

TN United Kingdom; Altrincham; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading digital transformation consultancy in Altrincham seeks a Senior/Lead Service Designer to enhance user-centred services. This role involves leading design projects, mentoring teams, and collaborating with diverse professionals to deliver impactful solutions for public sector challenges. Join a dynamic team focused on innovation and excellence.

Benefits

Career development opportunities

Health and wellbeing plans

Private healthcare

Generous leave

Pension contributions

Profit sharing

Qualifications

• Proven experience in user-centred solutions, especially in public sector.
• Strong leadership and mentoring skills.
• Extensive consultancy experience in service design.

Responsibilities

• Lead service design across projects, ensuring user-centred solutions.
• Mentor junior team members and drive best practices.
• Collaborate with cross-functional teams to define requirements.

Skills

User-Centred Design

Leadership

Prototyping

Stakeholder Influence

Agile Methodology

Tools

Figma

InVision

Job description

Service Designer (Senior/Lead), Altrincham

Client: Informed Solutions

Location: Altrincham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 571e0f60e83e

Job Views: 3

Posted: 21.05.2025

Expiry Date: 05.07.2025

Job Description

Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place.

You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.

At a certified Great Place to Work, you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.

About Us

Founded in 1992, we are a successful, growing international digital transformation consultancy. We deliver multi-Queen’s Award for innovation-winning platforms and services that support large-scale digital transformation. Our solutions are used by globally recognized public and private sector brands across various sectors, including Healthcare, Sustainable Environment, Land Asset Management, and Digital Democracy.

About the role

We are looking to expand our established User-Centred Design (UCD) team with an experienced Senior/Lead Service Designer to help design and deliver complex, user-centred, and inclusive services that solve challenging public sector problems.

As a Senior/Lead Service Designer, you will collaborate closely with the wider UCD team in our multi-disciplinary environment to create end-to-end services that prioritize user needs, accessibility, and client goals. Your work will deliver genuine value and impact daily.

You will play an active role in our design community of practice, facilitating feedback sessions and mentoring colleagues. You’ll also drive best practices internally, setting the strategic direction for our service design practice.

Role Responsibilities

• Lead service design across private and public sector projects, ensuring user-centred solutions that align with both user needs and business goals.
• Advocate for the user by influencing stakeholders and shaping project roadmaps to ensure impactful services are delivered at the right time.
• Oversee the full delivery lifecycle, from discovery to live, adapting your approach to each phase and ensuring seamless integration of digital, physical, and human interactions.
• Collaborate with cross-functional teams, including user researchers, interaction designers, and technical consultants, to define requirements and realize service visions.
• Drive UCD practices at Informed, refining methods and tools to maintain leadership in digital transformation.
• Mentor and coach junior team members, fostering a culture of continuous learning.
• Lead strategic planning for services, creating service maps, value propositions, and blueprints to ensure alignment with user and business goals.
• Simplify complex information through visual communication, making it understandable and actionable for stakeholders.
• Provide expert recommendations on organisational challenges, generating innovative service propositions and improvements.

Requirements

• Proven experience in designing and delivering user-centred solutions, particularly within the public sector and complex service environments.
• Strong leadership skills with experience in mentoring teams and fostering collaboration.
• Ability to lead service strategy, shape project roadmaps, and ensure alignment with user and business goals across the full service delivery lifecycle.
• Extensive experience working within a consultancy setting, delivering service design solutions in the public sector, including familiarity with frameworks like GDS.
• Skilled in influencing stakeholders, advocating for user needs, and collaborating with diverse teams.
• Proficiency in prototyping tools like Figma and InVision, with experience in Agile environments.
• Ability to create service maps, blueprints, and other artefacts, simplifying complex information for diverse audiences.
• Experience driving and evolving service design practices within an organisation.

Our benefits include career development opportunities, health and wellbeing plans, private healthcare, generous leave, pension contributions, profit sharing, and more. We foster a diverse, inclusive, and innovative workplace culture focused on collaboration and excellence.