Lead Service Designer

Ad Warrior; Greater Manchester; On-site; GBP 54,000 - 70,000; Full time

Job summary

Join a leading public service organisation as a Lead Service Designer, focusing on improving user-centred services across the UK. You will lead efforts in integrating data-driven design strategies while mentoring junior designers and collaborating with cross-functional teams to enhance public services.

Benefits

Flexible working options

25 days holiday increasing with service

8 Bank Holidays plus a Privilege Day

Latest IT and Tech devices

Encouraging inclusion and diversity

Excellent learning and development opportunities

Discount schemes on high street names

Employee assistance programme

Cycle to work scheme

Gym membership offers

Qualifications

• Experience in understanding complex service challenges and aligning design activities.
• Proven ability to translate user research into accessible designs.
• Strong advocacy for user centred design and accessibility.

Responsibilities

• Lead the design and continuous improvement of user-centred services.
• Collaborate with stakeholders to align design plans with strategic goals.
• Champion inclusive design practices.

Skills

Understanding complex service challenges

Translating user research into designs

Advocating for user centred design

Facilitating design workshops

Mentoring junior designers

Job description

Lead Service Designer

Location: Birmingham, Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Oldham, Swansea

Salary: £54,857 per annum (Plus an additional allowance up to £25,543)

Job Summary

As a Lead Service Designer, you will play a critical role in shaping and improving public services that impact millions of road users across the UK. You will lead the design of end-to-end, user-centred services that are inclusive, accessible, and grounded in evidence. Working closely with service and product owners, policy experts, and multidisciplinary teams, you will ensure that design strategies align with the organisation's broader mission to keep Britain moving safely and sustainably. This includes supporting the agency’s strategic goals to 2025 and beyond, which focus on simplifying services, leveraging data and technology, and enabling people and businesses to make safe and sustainable choices.

Job description

Responsibilities include but are not limited to:

• Lead the design and continuous improvement of end-to-end services, ensuring they are data-driven and user-centred.
• Collaborate with service and product owners to align design plans with their strategic goals.
• Champion inclusive and accessible design practices.
• Work with other Lead roles in the User Centred Design team to guide the Service Design profession by setting standards and mentoring designers.
• Work with internal and external stakeholders, including policy experts, service owners, and other government departments, to enhance their services.

Person specification

About You

We’re interested in people who have demonstrable experience in:

• understanding complex service challenges and aligning design activities to inform strategic decision-making
• translating user research and insights into accessible, actionable designs
• advocating for user centred design and accessibility
• facilitating impactful design workshops with multidisciplinary teams and senior stakeholders
• mentoring and upskilling junior designers, fostering a collaborative and inclusive design culture

Benefits

• An environment with flexible working options where we encourage a great work-life balance
• Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday
• Latest IT and Tech devices
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
• Wide range of discounts schemes on high street names
• Employee assistance programme for health and wellbeing
• Cycle to work scheme and Gym membership offers

To Apply

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