Lead Service Designer

Smiley & Co, Ltd.; Manchester; Hybrid; GBP 54,000 - 64,000; Full time

Job summary

A leading organization is seeking a Lead Service Designer to enhance public services affecting millions across the UK. This mid-senior role focuses on developing inclusive, user-centered services through collaboration and innovative design practices. With flexible working options and a range of benefits, it offers a supportive environment for professionals dedicated to impactful design solutions.

Benefits

Flexible working options

Generous Annual Leave - 25 days, increasing to 30

Employee assistance programme

Cycle to work scheme

Gym membership offers

Qualifications

• Demonstrable experience in understanding complex service challenges and aligning design activities.
• Ability to translate user research into accessible designs.
• Experience in mentoring and upskilling junior designers.

Responsibilities

• Lead the design and improvement of end-to-end user-centred services.
• Collaborate with stakeholders to align design with strategic goals.
• Champion inclusive design practices.

Skills

User-centred design

Design workshop facilitation

Inclusive design practices

Job description

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Location: Birmingham, Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Oldham, Swansea

Salary: £54,857 per annum (Plus an additional allowance up to £25,543)

Job Summary

As a Lead Service Designer, you will play a critical role in shaping and improving public services that impact millions of road users across the UK. You will lead the design of end-to-end, user-centred services that are inclusive, accessible, and grounded in evidence. Working closely with service and product owners, policy experts, and multidisciplinary teams, you will ensure that design strategies align with the organisation's broader mission to keep Britain moving safely and sustainably. This includes supporting the agencys strategic goals to 2025 and beyond, which focus on simplifying services, leveraging data and technology, and enabling people and businesses to make safe and sustainable choices.

Job Description

Responsibilities include but are not limited to:

• Lead the design and continuous improvement of end-to-end services, ensuring they are data-driven and user-centred.
• Collaborate with service and product owners to align design plans with their strategic goals.
• Champion inclusive and accessible design practices.
• Work with other Lead roles in the User Centred Design team to guide the Service Design profession by setting standards and mentoring designers.
• Work with internal and external stakeholders, including policy experts, service owners, and other government departments, to enhance their services.
  
  

Person specification

About You

Were interested in people who have demonstrable experience in:

• understanding complex service challenges and aligning design activities to inform strategic decision-making
• translating user research and insights into accessible, actionable designs
• advocating for user centred design and accessibility
• facilitating impactful design workshops with multidisciplinary teams and senior stakeholders
• mentoring and upskilling junior designers, fostering a collaborative and inclusive design culture
  
  

Benefits

• An environment with flexible working options where we encourage a great work-life balance
• Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30
• 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday
• Latest IT and Tech devices
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
• Wide range of discounts schemes on high street names
• Employee assistance programme for health and wellbeing
• Cycle to work scheme and Gym membership offers
  
  

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Transportation, Logistics, Supply Chain and Storage

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