Lead Sales Associate & Key Holder

Samsonite; Bicester; On-site; GBP 21,000 - 27,000; Full time

Job summary

TUMI is seeking a Sales Associate/Key Holder at the Bicester Village store to lead the sales floor during peak and non-peak hours, mastering product knowledge and delivering The Difference to every customer.

You will build client relationships, meet sales targets, and support store leadership with training, visual standards, and daily operations, ensuring a premium customer experience.

Qualifications

• Ability to stand for long periods on the shop floor.
• Excellent customer service and communication skills.
• Experience in a fast-paced retail environment.

Responsibilities

• Lead sales floor operations and train associates as needed.
• Meet or exceed sales and KPI targets.
• Build client relationships using data capture and outreach.
• Ensure customer experience aligns with brand standards.
• Open/close procedures and daily store operations.

Skills

Standing

Customer service

Retail experience

Team player

English

Job description

TUMI is seeking a Sales Associate/Key Holder at the Bicester Village store to lead the sales floor during peak and non-peak hours, mastering product knowledge and delivering The Difference to every customer.

You will build client relationships, meet sales targets, and support store leadership with training, visual standards, and daily operations, ensuring a premium customer experience.