Lead Residential Support Worker — Senior Team Leader

Universal Care Group; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Training pathway

Employee of the month

Career progression & pension

CPI training

Blue Light Card discounts

Diploma incentives

Job summary

Universal Care Group in Birmingham is seeking an experienced Residential Senior Support Worker to join our CQC-regulated home. You will act as a key worker and role model, providing person-centred support to Children and Young People, and working as part of a team with accurate record-keeping.

The role requires previous Senior/Team Leader experience, ability to supervise staff, manage shifts, and liaise with social workers and parents.

Qualifications

• Experience as a Senior/Team Leader in residential or similar settings.
• Demonstrated ability to supervise staff and manage shifts.
• Strong understanding of safeguarding and child protection policies.

Responsibilities

• Provide high-quality, person-centred support to Children and Young People.
• Act as a key worker for individual children where appropriate.
• Lead and guide the staffing team during emergencies or complex situations.
• Support activities and development in home and community settings, including education and employment.
• Maintain accurate records of daily activities and support provided.
• Assist with risk assessments to protect health, safety, and welfare.
• Liaise with social workers and parents as required.
• Supervise other Support Workers and ensure efficient shift running.
• Ensure compliance with Ofsted standards and regulations.
• Administer medication and conduct room checks (training provided).
• Carry out regular home checks to supervise staff and care quality.

Skills

Key worker

Team leadership

Child protection

Documentation

Emergency response

Record keeping

Communication

Job description

Universal Care Group in Birmingham is seeking an experienced Residential Senior Support Worker to join our CQC-regulated home. You will act as a key worker and role model, providing person-centred support to Children and Young People, and working as part of a team with accurate record-keeping.

The role requires previous Senior/Team Leader experience, ability to supervise staff, manage shifts, and liaise with social workers and parents.