Senior Support Worker

Universal Care Group; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Training pathway

Employee of the month

Career progression & pension

CPI training

Blue Light Card discounts

Diploma incentives

Job summary

Universal Care Group in Birmingham is seeking an experienced Residential Senior Support Worker to join our CQC-regulated home. You will act as a key worker and role model, providing person-centred support to Children and Young People, and working as part of a team with accurate record-keeping.

The role requires previous Senior/Team Leader experience, ability to supervise staff, manage shifts, and liaise with social workers and parents.

Qualifications

• Experience as a Senior/Team Leader in residential or similar settings.
• Demonstrated ability to supervise staff and manage shifts.
• Strong understanding of safeguarding and child protection policies.

Responsibilities

• Provide high-quality, person-centred support to Children and Young People.
• Act as a key worker for individual children where appropriate.
• Lead and guide the staffing team during emergencies or complex situations.
• Support activities and development in home and community settings, including education and employment.
• Maintain accurate records of daily activities and support provided.
• Assist with risk assessments to protect health, safety, and welfare.
• Liaise with social workers and parents as required.
• Supervise other Support Workers and ensure efficient shift running.
• Ensure compliance with Ofsted standards and regulations.
• Administer medication and conduct room checks (training provided).
• Carry out regular home checks to supervise staff and care quality.

Skills

Key worker

Team leadership

Child protection

Documentation

Emergency response

Record keeping

Communication

Job description

Senior Support Worker

2026-10-09T03:01:18

Birmingham

West Midlands

GB

B1 1

Any

Universal Care Group

2026-11-07T20:38:44.05

Job Description

We are seeking an experienced Residential Senior Support Worker to join our CQC Residential home within Birmingham. Senior's will act as a key worker and become a positive role model who is able to offer advice, guidance and assistance where appropriate. Ability to work as part of a team is essential along with recording information accurately. Our aim is to provide residential and community services that help restore stability in the lives of some of society's most vulnerable children and young people. Previous experience as a Senior / Team Leader is essential to this role. The ideal candidate will:

• To provide high quality support to our Children and Young People based upon their needs and wishes using a person-centred approach.
• To act as a key worker for individual children where appropriate.
• To take the lead and guide staffing team in dealing with emergency or complex situations that may arise.
• To support our Children and Young People in undertaking activities or development in their own home and in the community, including employment, education, and other opportunities.
• To maintain records as required relating to Children's daily activities and support provided.
• To assist with the drawing up of risk assessments relating to the Child or Young Person and the service to protect the health, safety, and welfare of all and to implement and contribute to the review of these.
• To liaise with external parties, Social worker's and parents as required.
• To be responsible for the supervision of other Support Workers as required.
• Take responsibility for the effective and efficient running of shifts.
• A good understanding of Ofsted and the Regulation standards, how they are put into practice.
• Administer medication and complete room checks. (We offer training to be able to do this)
• To carry out regular checks at the homes during shifts to directly supervise staff and ensure the homes safety and quality of care is maintained to a high standard.

Senior / Team Leader Benefits

• An ongoing training & development pathway.
• Employee of the month prize & Team of the month prize.
• Career Progression Opportunities & Company Pension Scheme & 28-day holiday.
• Enhanced training package which includes, Advanced CPI intervention training and regular onsite workshops.
• Access to Blue Light Card savings - The UK's number one discount service for the emergency services.
• Enhanced Qualified rate payable for individuals who currently hold a Level 3 Diploma in Residential or NVQ Level 4 Children and Young People.

We are seeking an experienced Residential Senior Support Worker to join our CQC Residential home within Birmingham. Senior's will act as a key worker and become a positive role model who is able to offer advice, guidance and assistance where appropriate. Ability to work as part of a team is essential along with recording information accurately. Our aim is to provide residential and community services that help restore stability in the lives of some of society's most vulnerable children and young people. Previous experience as a Senior / Team Leader is essential to this role.

• To provide high quality support to our Children and Young People based upon their needs and wishes using a person-centred approach.
• To act as a key worker for individual children where appropriate.
• To take the lead and guide staffing team in dealing with emergency or complex situations that may arise.
• To support our Children and Young People in undertaking activities or development in their own home and in the community, including employment, education, and other opportunities.
• To maintain records as required relating to Children's daily activities and support provided.
• To assist with the drawing up of risk assessments relating to the Child or Young Person and the service to protect the health, safety, and welfare of all and to implement and contribute to the review of these.
• To liaise with external parties, Social worker's and parents as required.
• To be responsible for the supervision of other Support Workers as required.
• Take responsibility for the effective and efficient running of shifts.
• A good understanding of Ofsted and the Regulation standards, how they are put into practice.
• Administer medication and complete room checks. (We offer training to be able to do this)
• To carry out regular checks at the homes during shifts to directly supervise staff and ensure the homes safety and quality of care is maintained to a high standard.

Senior / Team Leader Benefits

• An ongoing training & development pathway.
• Employee of the month prize & Team of the month prize.
• Career Progression Opportunities & Company Pension Scheme & 28-day holiday.
• Enhanced training package which includes, Advanced CPI intervention training and regular onsite workshops.
• Access to Blue Light Card savings - The UK's number one discount service for the emergency services.
• Enhanced Qualified rate payable for individuals who currently hold a Level 3 Diploma in Residential or NVQ Level 4 Children and Young People.