Lead Release & Triage Engineer

Sky; Hounslow; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Free Sky TV/NOW

Pension up to 9%

Private healthcare

Mental health support

Dental insurance

Sky product discounts

Tech schemes

Sky VIP rewards

Job summary

Sky is seeking a proactive engineer to lead on-time, high-quality releases across a large number of devices. You will own the release quality and triage lifecycle, including deployment, triage, mitigation and tooling for release operations, collaborating daily with Development, Release and QA teams.

You will monitor KPIs and field incidents, identify improvements, mentor teammates, and contribute to Agile practices in a truly international environment with teams in the UK, India and the US.

Qualifications

• Experience in software engineering, systems debugging, or technical support with a problem-solving mindset.
• Experience with Linux and at least one programming language (C, C++ or Python).
• Experience with networking or video/digital TV concepts a plus.
• Exposure to data analysis or monitoring tools (Elastic, Splunk, Datadog) is a plus.
• Understanding of software development practices, version control, and Agile methodologies.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Investigate customer-impacting field issues, identify root cause, and guide development teams toward the right fix.
• Use problem-solving and debugging skills to isolate faults and resolve issues quickly.
• Monitor BI and telemetry dashboards to catch emerging customer issues early and act on them.
• Collaborate with internal and external partners, communicating findings clearly.
• Contribute to and follow Agile development practices.
• Stay current with new tools, technologies, and best practices across dev, data analysis, cloud, and monitoring.
• Help scope requirements and contribute ideas to improve triage tooling and workflows.
• Support and mentor teammates, sharing knowledge and best practices as you grow.

Skills

Software engineering

Linux

C/C++/Python

Networking

Agile practices

Team collaboration

Tools

Elastic

Splunk

Datadog

Job description

Sky is seeking a proactive engineer to lead on-time, high-quality releases across a large number of devices. You will own the release quality and triage lifecycle, including deployment, triage, mitigation and tooling for release operations, collaborating daily with Development, Release and QA teams.

You will monitor KPIs and field incidents, identify improvements, mentor teammates, and contribute to Agile practices in a truly international environment with teams in the UK, India and the US.