Senior Software Release & Triage Engineer

Sky; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension package with up to 9% employer

Private healthcare with mental health

Aviva Digital GP and dental insurance

Discounts on Sky products

Tech schemes

Sky VIP rewards and experiences

Job summary

Sky is looking for a software release engineer to join the Global RDK Field Triage Team. You will lead on-time, high-quality releases across many devices and own the release triage lifecycle from deployment to tool development.

You will collaborate daily with Development, Release and QA, monitor telemetry, investigate customer-impacting issues, and help improve triage tooling. This is a hybrid role based in the UK with international collaboration.

Qualifications

• Experience in software engineering, debugging, or technical support.
• Experience with Linux and at least one programming language (C, C++ or Python).
• Understanding of Agile methodologies and version control.

Responsibilities

• Investigate customer-impacting field issues, identify root cause, and guide development teams toward the right fix.
• Use strong problem-solving and debugging skills to isolate faults and resolve issues quickly.
• Monitor business intelligence and telemetry dashboards to catch emerging customer issues early and act on them.
• Collaborate closely with internal engineering teams and external partners, communicating findings clearly.
• Contribute to and follow Agile development practices.
• Stay current with new tools, technologies, and best practices across development, data analysis, cloud platforms, and monitoring.
• Help scope requirements and contribute ideas to improve triage tooling and workflows.
• Support and mentor teammates, sharing knowledge and best practices as you grow.

Skills

Software engineering

Linux

C/C++/Python

Networking & video concepts

Data analysis/monitoring tools

Agile methodologies

Communication & collaboration

Problem-solving mindset

Tools

Elastic

Splunk

Datadog

Job description

Sky is looking for a software release engineer to join the Global RDK Field Triage Team. You will lead on-time, high-quality releases across many devices and own the release triage lifecycle from deployment to tool development.

You will collaborate daily with Development, Release and QA, monitor telemetry, investigate customer-impacting issues, and help improve triage tooling. This is a hybrid role based in the UK with international collaboration.