Lead Receptionist — Premier City Dining Experience

Aqua Restaurant Group; Hovingham; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Dine with us — venue discounts

Birthday off and long service leave

Ongoing training and development

Wagestream pay option

Food provided during breaks

Discounted gym membership

Lunch & Learn support office perk

Refer a friend £500

Job summary

Aqua Restaurant Group is hiring a Head Receptionist to lead the front-of-house team at our London venue on Level 33 of The Shard. This fixed-term contract runs until 1 January 2027, with responsibilities spanning guest welcome, reservations, and team guidance to ensure a smooth operation.

Exceptional guest service skills, team leadership, and clear communication are essential as you support the Reception Manager and contribute to a memorable dining experience for guests at Aqua venues.

Qualifications

• Experience in hospitality front-of-house operations.
• Strong guest relation skills and problem resolution.
• Ability to supervise and motivate reception staff.

Responsibilities

• Lead the reception team and set standards of warm hospitality.
• Manage guest reservations, inquiries, and issues with professionalism.
• Support the Reception Manager in daily operations and team development.

Skills

Guest service excellence

Reservations management

Team leadership

Communication skills

Tools

Front desk software

Job description

Aqua Restaurant Group is hiring a Head Receptionist to lead the front-of-house team at our London venue on Level 33 of The Shard. This fixed-term contract runs until 1 January 2027, with responsibilities spanning guest welcome, reservations, and team guidance to ensure a smooth operation.

Exceptional guest service skills, team leadership, and clear communication are essential as you support the Reception Manager and contribute to a memorable dining experience for guests at Aqua venues.