Lead Receptionist | Bristol NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust; West of England; Presencial; GBP 26.000 - 27.000; Jornada completa

Descripción de la vacante

The Lead Receptionist role at Bristol Eye Hospital within University Hospitals Bristol and Weston NHS Foundation Trust offers an opportunity to lead and coordinate a busy reception team. You will oversee day-to-day supervision, deliver a high-quality patient reception and appointment service, and help ensure smooth patient flow across multiple areas.

You will support staff rotas, training, and escalation of complex issues, contributing to excellent customer care and an efficient reception

Formación

• Experience leading a reception or front-desk team.
• Ability to coordinate multiple reception areas.

Responsabilidades

• Provide day-to-day support and guidance to reception staff, making day to day decisions to ensure an efficient and effective reception service.
• Liaise with clinical and administrative teams to support patient flow and clinic operations.
• Assist in training and supporting new members of the reception team.
• Escalate complex issues, complaints or service concerns appropriately.
• Support the organisation of staff rotas, annual leave and training arrangements.

Conocimientos

Leadership & team management

Customer service

Staff training

Communication

Descripción del empleo

Lead Receptionist | Bristol NHS Foundation Trust

Company: University Hospitals Bristol and Weston NHS Foundation Trust

We are looking for a dynamic leader for our Reception Team who can work flexibly over many Reception areas.

The Reception Team Leader will be responsible for the day-to-day supervision and coordination of reception services within the Bristol Eye Hospital. The post holder will supports delivery of a high-quality patient reception and appointment service and will lead reception staff to ensure efficient patient flow and excellent customer care.

• Provide day-to-day support and guidance to reception staff, making day to day decision to ensure an efficient and effective reception service.
• Liaise with clinical and administrative teams to support patient flow and clinic operations.
• Assist in training and supporting new members of the reception team.
• Escalate complex issues, complaints or service concerns appropriately.
• Support the organisation of staff rotas, annual leave and training arrangements.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe’remeeting our pledge.

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

This advert closes on Thursday 12 Nov 2026

Proud member of the Disability Confident employer scheme

Salary: £25,760 - £27,476 Per annum

Hours: Full-time

Location: BRISTOL, BS1 2LX

Job type: Permanent

Posting date: 29 Oct 2026

Closing date: 28 Nov 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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