Lead Receptionist

NHS; Hinckley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a full-time Lead Receptionist to manage the reception team effectively at The Centre Surgery in Hinckley. The ideal candidate will have strong administrative experience and excellent skills in typing and organization. Responsibilities include supervising reception services, training staff, and ensuring efficient patient interactions. This role offers 25 days of annual leave plus bank holidays and an hourly rate of £12.40.

Benefits

25 days annual leave plus bank holidays

Qualifications

• Mandatory administrative experience necessary for managing a reception.
• Strong typing and phone etiquette skills required.
• Proficiency in Microsoft Office is essential.

Responsibilities

• Lead and supervise reception services effectively.
• Support and train other receptionists.
• Monitor and manage work across patient tasks and prescription requests.

Skills

Administrative Experience

Typing

Phone Etiquette

Organisation Skills

Front Desk

Microsoft Office

Supervising experience

Office experience

Job description

Overview

Lead Receptionist is a full-time role, Monday to Friday, based at The Centre Surgery, Hinckley. The hourly rate is £12.40 per hour. We offer 25 days annual leave plus bank holidays.

Location: The Centre Surgery, 29 Hill Street, Hinckley, Leicestershire, LE10 1DS.

Responsibilities

• Lead and supervise the reception services from both strategic and operational perspectives.
• Support, train and guide other receptionists; ensure the reception team functions at consistently high levels and uses initiative to problem solve when the Supervisor is absent or present.
• Oversee efficient reception duties, ensure enquiries are handled courteously and promptly, and act as a resource as appropriate.
• Suggest ideas or changes to continually enhance the performance of the reception team.
• Ensure the reception area is sufficiently staffed at all times and highlight staffing gaps to the Practice Manager to maintain adequate staffing.
• Ensure repeat prescriptions are processed timely and ready for collection.
• Monitor and manage work across patient tasks, prescription requests and registrations; alert the Practice Manager to shortfalls or potential problems.
• Define, delegate and monitor reception team activities in response to changing practice needs.
• Undertake other ad-hoc work as required under the guidance of the Practice Manager.

General Requirements

• Provide cover for reception staff during sickness, holidays and training.
• Monitor daily tasks outstanding on SystmOne and alert the Practice Manager if additional resources are needed.
• Monitor and record Reception Staff absence using GP TeamNet.
• Ensure all Reception Staff complete mandatory training and allocate protected time if required.
• Organise monthly Reception Meetings (venue, agenda, invitations) and take minutes, recording on GP TeamNet.
• Attend other meetings as required (e.g., In-house PLT & Practice Clinical Meetings).
• Record significant events related to the reception team and patient service using GP TeamNet.
• Support the Practice Manager in the appraisal process for relevant staff.
• Produce working rotas for Reception/Admin staff and ensure timely action on Links (e.g., patient registrations) in SystmOne.
• Manage paper copies of patient notes as appropriate and identify additional income opportunities for the practice.
• Work with the Data Quality Supervisor to establish systems for validating patient information, including regular checks and quality audits.
• Support Reception Staff to encourage patients to sign up for Online access.
• Monitor the Practice generic e-mail account in the absence of the Senior Patient Administrator.
• Promote health, safety and security in line with Practice Health & Safety Policy.

Confidentiality

All information accessed in performance of duties is strictly confidential and must be handled in accordance with Federation policies and procedures relating to confidentiality and data protection.

Person Specification

Experience (Essential)

• Administrative Experience
• Typing
• Phone Etiquette
• Organisation Skills
• Front Desk
• Microsoft Office
• Supervising experience
• Office experience

Other

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service (DBS).