Lead Programme Specialist - 12 Month Secondment

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lead Programme Specialist for a 12-month secondment in London. In this dynamic role, you will oversee the off-site operations team, ensuring service excellence and adherence to SLAs while managing key client relationships. Your leadership will drive process improvements and project completions, making a significant impact on the overall recruitment lifecycle. Join a diverse and innovative team where your contributions will help shape the future of workforce management. If you have a passion for leadership and a background in contingent recruitment, this opportunity is perfect for you.

Qualifications

• Thorough understanding of Workforce Management processes and financial implications.
• Leadership experience, including coaching and mentoring.
• Experience managing high-level customer and vendor relationships.

Responsibilities

• Supervise the Operations team and ensure performance meets objectives.
• Manage relationships with client stakeholders and ensure adherence to processes.
• Lead projects and track results in collaboration with the Business Analytics team.

Skills

Workforce Management processes

Contingent recruitment

Customer relationship management

Leadership and coaching

Project management

Tools

Office technology (Windows and Google Suites)

Job description

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Lead Programme Specialist - 12 Month Secondment, London

Client:

Allegis Global Solutions

Location:

London, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

117e96fbede3

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

Job Description:

The Lead Recruitment Programme Specialist will be responsible for the overall leadership and daily management of the off-site operations team, covering the full contingent worker lifecycle as well as service improvement projects. The role involves providing leadership and direction to ensure the team meets or exceeds the service level agreements (SLAs) established with the client. The role will include requisition management of roles within the UK.

Key Responsibilities:

• Supervise the Operations team, ensuring performance and achievement of objectives, SLAs, and providing coaching where necessary.
• Manage relationships with client stakeholders (Site managers, procurement, HR, Talent Acquisition).
• Ensure adherence to account processes and procedures, and full adoption of AGS Way best practices.
• Identify opportunities for process improvement and collaborate with the Programme Executive to implement changes.
• Lead projects to ensure timely completion and effective results.
• Track results and collaborate with the Business Analytics team to produce reports weekly, monthly, quarterly, and annually.
• Manage information and data in compliance with regulations.
• Ensure compliance with hiring protocols and local employment laws, including data integrity in client systems.
• Resolve issues promptly and effectively.
• Act as escalation point for daily issues, driving prompt resolution.
• Manage supplier relationships.

Qualifications:

• Thorough understanding of Workforce Management processes, financial implications, and benefits.
• Previous contingent recruitment experience, preferably with a blue-collar background.
• Experience managing high-level customer, VMS, and vendor relationships.
• Leadership experience, including coaching, mentoring, and goal setting.
• Experience working in a global program environment.
• Strong knowledge of Office technology (Windows and Google Suites preferred).
• Experience working with complex clients across multiple countries.
• Project management skills and experience delivering projects.
• Experience managing change initiatives.
• Ability to present information to all levels of management internally and externally.

Additional Information:

At Allegis Global Solutions, we prioritize relationships—with colleagues, clients, and candidates. We value open communication and constructive feedback. Our culture celebrates diversity of perspectives, backgrounds, and ideas, which drive innovation and success. Join us and see what it’s like to work at AGS by searching #LifeAtAGS on social networks.