Lead Programme Specialist - 12 Month Secondment

Allegis Global Solutions; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry leader is seeking a Lead Recruitment Programme Specialist to oversee off-site operations and enhance service delivery. This role involves leading a dynamic team, managing client relationships, and driving continuous improvement initiatives. The ideal candidate will have extensive experience in contingent recruitment and workforce management, demonstrating strong leadership and project management skills. Join a forward-thinking organization that values diversity and fosters innovation, where your contributions can make a significant impact on business success.

Qualifications

• Understanding of Workforce Management processes and their financial implications.
• Experience in contingent recruitment and managing client relationships.

Responsibilities

• Lead and manage the off-site operations team to meet SLAs.
• Identify process improvement opportunities and implement changes.
• Manage supplier relationships and resolve issues promptly.

Skills

Workforce Management

Contingent Recruitment

Customer Relationship Management

Leadership

Project Management

Change Management

Office Technology

Tools

Windows

Google Suites

Job description

Company Description

Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.

As an industry leader, we draw upon decades of experience to design innovative tools, products, and processes. We develop competitive practices that position organizations for growth, and we deliver the insights needed to succeed in today’s global marketplace.

Job Description

The Lead Recruitment Programme Specialist will be responsible for the overall leadership and daily management of the off-site operations team, covering the full contingent worker lifecycle as well as service improvement projects. The role includes providing leadership and direction to ensure that the team performs to meet or exceed the service level agreements (SLAs) established with the client. The role will also involve requisition management of roles within the UK.

Key Responsibilities:

1. Supervise the Operations team, ensuring they meet objectives, SLAs, and provide coaching where necessary.
2. Manage relationships with client stakeholders (Site managers, procurement, HR, Talent Acquisition).
3. Ensure adherence to account processes and procedures, and promote full adoption of AGS Way best practices.
4. Identify opportunities for process improvement and collaborate with the Programme Executive to implement changes.
5. Lead projects as defined by the Programme Executive, ensuring timely completion and effective outcomes.
6. Track results and collaborate with the Business Analytics team to generate meaningful reports weekly, monthly, quarterly, and annually.
7. Maintain compliance in managing information and data.
8. Ensure compliance with all hiring protocols and local employment laws, including data integrity in the client’s systems.
9. Resolve issues promptly and effectively.
10. Act as an escalation point for daily issues, driving prompt resolutions.
11. Manage supplier relationships.

Qualifications

• Thorough understanding of Workforce Management processes, including financial implications and benefits.
• Previous contingent recruitment experience, preferably with a blue-collar background.
• Experience managing high-level customer, VMS, and vendor relationships.
• Proven leadership experience in managing teams, including coaching, mentoring, and goal-setting.
• Experience working in a global programme environment.
• Strong knowledge of Office technology (Windows and Google Suites beneficial).
• Experience working with complex clients across multiple countries.
• Project management skills and experience in delivery.
• Experience managing change initiatives.
• Ability to present information effectively to all management levels.

Additional Information

We focus on relationships—with each other, our clients, and candidates. Serving others is one of our core values. We support open communication and value constructive feedback. We appreciate the fearless and passionate individuals who push us to improve. Our commitment to diversity—diverse perspectives, backgrounds, and ideas—fuels innovation and success.

Discover what it’s like to work at AGS by searching #LifeAtAGS on any social network.