Lead Product Manager: Homepage, Navigation & Personalisation

Tesco; Welwyn Garden City; Hybrid; GBP 90,000 - 125,000; Full time

Benefits offered by this job

Flexible working

Disability Confident Leader

Job summary

Tesco is seeking a Lead Product Manager for Homepage & Navigation to define and drive the strategy for Tesco's digital touchpoints across web and app. You will lead a team of Product Managers delivering personalised, scalable experiences across Tesco's digital ecosystem.

You will partner with Engineering, Design and Marketing to align priorities, owning outcomes like engagement, discovery and conversion, while championing AI-enabled personalisation and customer insights to inform decisions.

Qualifications

• Significant Product Management experience leading customer-facing digital products at scale.
• Experience developing product strategies and translating long-term vision into actionable roadmaps.
• Strong understanding of customer journeys, UX principles, information architecture, navigation and discovery experiences.
• Proven ability to use customer research, behavioural analytics and experimentation to inform product decisions.
• Experience defining and measuring product success through metrics and outcomes rather than outputs.

Responsibilities

• Defining and evolving the vision, strategy and roadmap for Tesco's homepage, navigation and discovery experiences.
• Creating a "One Digital Front Door" experience that helps customers discover, navigate and engage across Tesco's ecosystem.
• Driving proposition awareness and discovery across Grocery, Marketplace, F&F, Whoosh, Clubcard and future growth opportunities.
• Leading Tesco's approach to personalised and dynamic customer experiences, ensuring relevance while maintaining simplicity and trust.
• Identifying opportunities to declutter customer journeys and create scalable experiences that can support future propositions and missions.
• Partnering with senior stakeholders across Product, Engineering, Design, Marketing, Trade and Proposition teams to align priorities and investment decisions.
• Owning performance against key customer and business outcomes, including engagement, proposition discovery, customer navigation success, conversion and customer satisfaction.
• Using customer insight, behavioural data and experimentation to continuously improve customer experiences and validate strategic decisions.
• Championing AI-enabled personalisation and discovery capabilities that create more relevant and engaging experiences for customers.
• Prioritising initiatives and managing trade-offs across multiple customer, commercial and technical objectives.
• Establishing clear product goals, OKRs and measures of success for your area.
• Building and developing a high-performing team of Product Managers and supporting their professional growth.
• Creating an environment where teams can move quickly, solve customer problems and continuously deliver value.

Skills

Product strategy

Team leadership

Stakeholder management

Customer research

Experimentation

Metrics-driven

AI personalization

Cross-functional collaboration

Communication storytelling

Balancing short/long-term

Job description

Tesco is seeking a Lead Product Manager for Homepage & Navigation to define and drive the strategy for Tesco's digital touchpoints across web and app. You will lead a team of Product Managers delivering personalised, scalable experiences across Tesco's digital ecosystem.

You will partner with Engineering, Design and Marketing to align priorities, owning outcomes like engagement, discovery and conversion, while championing AI-enabled personalisation and customer insights to inform decisions.