Lead Product Manager - Homepage & Navigation

Tesco; Welwyn Garden City; Hybride; GBP 90 000 - 125 000; Plein temps

Avantages offerts par ce poste

Flexible working

Disability Confident Leader

Résumé du poste

Tesco is seeking a Lead Product Manager for Homepage & Navigation to define and drive the strategy for Tesco's digital touchpoints across web and app. You will lead a team of Product Managers delivering personalised, scalable experiences across Tesco's digital ecosystem.

You will partner with Engineering, Design and Marketing to align priorities, owning outcomes like engagement, discovery and conversion, while championing AI-enabled personalisation and customer insights to inform decisions.

Qualifications

• Significant Product Management experience leading customer-facing digital products at scale.
• Experience developing product strategies and translating long-term vision into actionable roadmaps.
• Strong understanding of customer journeys, UX principles, information architecture, navigation and discovery experiences.
• Proven ability to use customer research, behavioural analytics and experimentation to inform product decisions.
• Experience defining and measuring product success through metrics and outcomes rather than outputs.

Responsabilités

• Defining and evolving the vision, strategy and roadmap for Tesco's homepage, navigation and discovery experiences.
• Creating a "One Digital Front Door" experience that helps customers discover, navigate and engage across Tesco's ecosystem.
• Driving proposition awareness and discovery across Grocery, Marketplace, F&F, Whoosh, Clubcard and future growth opportunities.
• Leading Tesco's approach to personalised and dynamic customer experiences, ensuring relevance while maintaining simplicity and trust.
• Identifying opportunities to declutter customer journeys and create scalable experiences that can support future propositions and missions.
• Partnering with senior stakeholders across Product, Engineering, Design, Marketing, Trade and Proposition teams to align priorities and investment decisions.
• Owning performance against key customer and business outcomes, including engagement, proposition discovery, customer navigation success, conversion and customer satisfaction.
• Using customer insight, behavioural data and experimentation to continuously improve customer experiences and validate strategic decisions.
• Championing AI-enabled personalisation and discovery capabilities that create more relevant and engaging experiences for customers.
• Prioritising initiatives and managing trade-offs across multiple customer, commercial and technical objectives.
• Establishing clear product goals, OKRs and measures of success for your area.
• Building and developing a high-performing team of Product Managers and supporting their professional growth.
• Creating an environment where teams can move quickly, solve customer problems and continuously deliver value.

Connaissances

Product strategy

Team leadership

Stakeholder management

Customer research

Experimentation

Metrics-driven

AI personalization

Cross-functional collaboration

Communication storytelling

Balancing short/long-term

Description du poste

As a Lead Product Manager for Homepage & Navigation you will define and drive the strategy for Tesco's most important digital customer touchpoints across web and app. You will lead a team of Product Managers responsible for creating a seamless, personalised and scalable experience that helps millions of customers discover, navigate, shop and engage across Tesco's digital ecosystem.

You will shape the vision for the homepage, global navigation, proposition discovery and personalisation experiences, ensuring customers can effortlessly move between missions, propositions and services including Grocery, Marketplace, F&F, Whoosh and Clubcard. You will balance customer needs, commercial priorities and technology opportunities to create experiences that drive engagement, basket growth and long-term customer value.

As a Lead Product Manager, you will be expected to represent your product area to senior leadership, build trusted relationships across Product, Engineering, Design, Marketing and Proposition teams, and have a deep understanding of customer behaviour, business performance and key product metrics. Over time, success becomes less about individual delivery and more about your ability to create clarity, empower your team and drive impact through others.

This role requires regular collaboration across Tesco's business functions and close engagement with customers to understand emerging needs, behaviours and opportunities.

• Defining and evolving the vision, strategy and roadmap for Tesco's homepage, navigation and discovery experiences.

• Creating a "One Digital Front Door" experience that helps customers discover, navigate and engage across Tesco's ecosystem.

• Driving proposition awareness and discovery across Grocery, Marketplace, F&F, Whoosh, Clubcard and future growth opportunities.

• Leading Tesco's approach to personalised and dynamic customer experiences, ensuring relevance while maintaining simplicity and trust.

• Identifying opportunities to declutter customer journeys and create scalable experiences that can support future propositions and missions.

• Partnering with senior stakeholders across Product, Engineering, Design, Marketing, Trade and Proposition teams to align priorities and investment decisions.

• Owning performance against key customer and business outcomes, including engagement, proposition discovery, customer navigation success, conversion and customer satisfaction.

• Using customer insight, behavioural data and experimentation to continuously improve customer experiences and validate strategic decisions.

• Championing AI-enabled personalisation and discovery capabilities that create more relevant and engaging experiences for customers.

• Prioritising initiatives and managing trade-offs across multiple customer, commercial and technical objectives.

• Establishing clear product goals, OKRs and measures of success for your area.

• Building and developing a high-performing team of Product Managers and supporting their professional growth.

• Creating an environment where teams can move quickly, solve customer problems and continuously deliver value.

• Significant Product Management experience leading customer-facing digital products at scale.

• Experience developing product strategies and translating long-term vision into actionable roadmaps.

• Strong understanding of customer journeys, UX principles, information architecture, navigation and discovery experiences.

• Proven ability to use customer research, behavioural analytics and experimentation to inform product decisions.

• Experience defining and measuring product success through metrics and outcomes rather than outputs.

• Strong commercial awareness and understanding of how digital experiences influence engagement, conversion, basket growth and customer lifetime value.

• Ability to work across complex stakeholder environments and influence decisions at senior leadership level.

• Demonstrated experience leading and developing Product Managers.

• Experience working closely with Engineering, Design and Data Science teams to deliver customer value.

• Strong understanding of personalisation, recommendation systems and AI-enabled customer experiences.

• Ability to balance short-term optimisation opportunities with long-term strategic investments.

• Excellent communication and storytelling skills, with the ability to articulate vision and strategy to a wide range of audiences.

• A growth mindset and passion for creating simple, intuitive and scalable customer experiences.

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying. When you join us in this role, you'll be employed by Tesco Stores Limited, the Tesco legal entity responsible for your employment.