Lead Product Manager

monzoreferrals; Greater London; Hybrid; GBP 115,000 - 145,000; Full time

Benefits offered by this job

Relocation to UK

Visa sponsorship

Learning budget

Home-office setup support

Job summary

Monzo is seeking a Lead Product Manager to lead cross-functional teams and define a strategy that helps customers get the most from Monzo. You’ll help build the platform, capabilities and app structure needed to optimise a customer’s in-app experience and engagement.

You’ll work closely with engineering, design, data, research, marketing and other teams to create a strategy and deliver a customer-focused personalization and discovery experience that drives value for users and the business.

Qualifications

• Seasoned product manager with a track record of shipping world-class products at a fast-growing company.
• Proven experience leading consumer personalization and discovery efforts (recommendation systems) that drive value for customers and the business.
• Data-driven and commercially minded, with ability to collaborate with ML/data science teams to define metrics, run experiments and deliver impact.

Responsibilities

• Lead one or more cross-functional teams to define and deliver a strategy that improves in-app customer experience and engagement.
• Build and align a product vision and strategy with Monzo's goals and customer focus.
• Partner with engineering, design, data, research, marketing and compliance teams to deliver the strategy and measure impact.
• Define, deliver and measure customer-focused personalization and discovery experiences.

Job description

London/Cardiff/UK Remote | £115,000 - £145,000 + equity + Incentive Awards tied to your performance + Benefits

Our Core Banking team

Core Banking is responsible for the current account used by 10 million customers. That includes creating compelling value propositions for different audiences (including Personal, Joint, Under 16s and 16 - 17 accounts), growing Subscriptions (Extra, Perks and Max), and optimising the overall app structure and experience to help customers get the most out of Monzo. We're now gearing up for our next phase of growth, from 10 million to 20 million customers. As we launch more and more financial products, and our customers' financial lives become more complex, personalising the experience is a key priority.

What you’ll be working on

As a Lead Product Manager, you’ll lead one or more cross-functional teams to define and deliver a strategy that helps customers make the most of Monzo. You’ll help build the platform, capabilities and app structure needed to optimise a customer’s in-app experience and engagement.

You’ll play a key role by

• Lead the charge: build a product vision and strategy for your area, ensuring alignment with Monzo’s goals and an exceptional customer experience.
• Communicate effectively: you get people inspired by the product vision and you share the right context with the right people at the right time.
• Collaborate seamlessly: partner with engineering, design, data, research, marketing and other teams across Monzo to create a strategy and deliver.
• Deliver impact: define, deliver and measure the impact of the customer-focused personalisation and discovery experiences you create.

We’d love to hear from you if

• You are a seasoned product manager, and have led high-performing teams to ship world-class products at a fast growing company.
• You have a track record of leading consumer personalisation and discovery efforts (recommendation systems) that drive significant value for customers and the business.
• You’re data-driven and commercial, and have a track record of collaborating with machine learning experts or data scientists to define key metrics, run experiments, and deliver business impact.
• You can systematically break down and solve complex problems.
• You have good judgement, and have a track record of making good decisions in complex situations where there’s often no “right answer”.
• You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so.
• You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done.
• You’re a great storyteller, who is able to motivate, energise and inspire people towards a common goal.
• You’re passionate about building value for customers and not just achieving business results, and are excited about our mission at Monzo.
• You’re intellectually honest about your work’s performance, continually striving for improvement.
• You’re a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience.
• You’ve mentored other PMs, have the ability to coach others, and can provide clear and constructive feedback to your team and other disciplines.

What’s in it for you

• £115,000 - £140,000 + Incentive Awards tied to your performance.
• We’ll help you relocate to the UK.
• We can sponsor your visa
• This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London)
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• Plus lots more! Read our full list of benefits.