Lead Plumbing Engineer & Mentor (Mobile)

Platform Housing Group; Coleshill Heath; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Salary £41,800

Leave 25 days

Pension 12%

Company van

Mobile device

Healthcare

Training

Trade excellence

Job summary

Platform Housing Group's Platform Property Care in Birmingham and the West Midlands is seeking a Lead Engineer – Plumbing to combine hands‑on plumbing with coaching colleagues, driving quality standards and improving service delivery across our teams.

You will manage a wide range of repairs in customers' homes and communal areas, sign off colleagues against our multi‑skill framework, support apprentices through EPA, and promote consistent trade standards while staying compliant with health and

Qualifications

• NVQ Level 2 in Plumbing or equivalent qualification.
• Additional Trade qualifications.
• Unvented Hot Water qualification is essential
• Significant experience working as a Plumber within the building trade.
• Experience working within occupied domestic properties.
• Strong knowledge of health and safety requirements.
• Experience of recording accurate job and repair information using mobile devices.
• Good IT and digital skills
• The ability to coach, support and develop colleagues.
• A commitment to delivering excellent customer service
• Experience working within social housing, a local authority or housing association.
• Previous coaching, mentoring or assessor experience.
• A full valid driving licence is essential as this is a mobile role.
• As you will be working within customers' homes this role requires a DBS check.
• This role is for a team covering Birmingham and the West Midlands. Ideally you will only have a maximum of an hour's commute to this area.

Responsibilities

• Carry out a wide range of plumbing repairs and maintenance work within customers' homes and communal areas.
• Manage jobs from inspection through to completion, ensuring excellent customer service throughout.
• Support colleagues through coaching, mentoring and skills development
• Assess and sign off colleagues against our multi-skill framework and support apprentices through their End Point Assessments (EPA).
• Promote consistent trade standards and best practice across Platform Property Care.
• Work alongside Learning & Development teams to support trade training and upskilling initiatives.
• Conduct trade audits, reviews and quality assessments to ensure compliance and high standards.
• Act as a technical expert and escalation point for trade-related queries.
• Monitor industry developments, legislation and emerging technologies to support continuous improvement and enhance service delivery.

Skills

Coaching & mentoring

Customer service

Communication

Teamwork

Organisation

Problem solving

Digital literacy

Education

NVQ Level 2 in Plumbing

Unvented Hot Water qualification

Full UK driving licence

DBS check

Tools

Mobile devices usage

IT skills

Job description

Platform Housing Group's Platform Property Care in Birmingham and the West Midlands is seeking a Lead Engineer – Plumbing to combine hands‑on plumbing with coaching colleagues, driving quality standards and improving service delivery across our teams.

You will manage a wide range of repairs in customers' homes and communal areas, sign off colleagues against our multi‑skill framework, support apprentices through EPA, and promote consistent trade standards while staying compliant with health and