Lead Platform Services Engineer – Remote & Automation

Jackalope Digital LLC; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Team events

Job summary

Everpure, a leader in data storage technologies, seeks a Senior Lead Platform Services Engineer to define how product capabilities are operationalised and to build scalable service frameworks. You will lead delivery readiness and automation while aligning with product roadmaps and cross-functional teams.

You will partner with Product Engineering and Delivery teams to translate capabilities into repeatable services, drive deployment readiness, and enable continuous improvement across global

Qualifications

• Strong experience in Product engineering, infrastructure, or cloud environments.
• Understanding of product lifecycle and operational service design.
• Experience building automation and standardised operational processes.
• Familiarity with enterprise Products (storage, cloud, virtualization, networking).
• Experience with scripting or automation tools (e.g. Terraform, Python, CI/CD pipelines).
• Ability to design scalable, repeatable service models rather than one-off solutions.
• Strong collaboration skills across architecture, product, and engineering teams.
• Attention to detail and focus on operational excellence.
• Strong Documentation and asset management (version control) skills.
• Knowledge / experience of Continuous Improvement Methodologies (ie Six Sigma) preferred.

Responsibilities

• Define Platform services scope and Delivery Readiness Framework.
• Define service readiness criteria, operational documentation, and enablement assets before global release.
• Define & Establish service standards, quality measures, SLAs, and operational best practices.
• Ensure product services are aligned to product releases and engineering roadmaps.
• Act as the intersection between Product Engineering & Advanced Services delivering operational readiness.
• Partner with Product Engineering to operationalise new platform capabilities.
• Work with Engineering / Product Team on Tech Documentation (version control).
• Identify Enablement requirements (Partners, CDP, ASP).
• Ongoing Software Release impact assessment and notifications.
• Services Engineering Lab Management strategy / Overview.
• Adopt Six Sigma for continuous improvement and automation.
• Lead with an AI mindset—develop service automation and runbooks.

Skills

Automation

Cloud environments

Product engineering

Operational service design

Collaboration

Documentation

Six Sigma

Scripting

Tools

Terraform

Python

CI/CD pipelines

Job description

Everpure, a leader in data storage technologies, seeks a Senior Lead Platform Services Engineer to define how product capabilities are operationalised and to build scalable service frameworks. You will lead delivery readiness and automation while aligning with product roadmaps and cross-functional teams.

You will partner with Product Engineering and Delivery teams to translate capabilities into repeatable services, drive deployment readiness, and enable continuous improvement across global