Lead Pharmacy Technician – Outpatient Services

Epsom and St Helier University Hospitals; Carshalton; On-site; GBP 64,000 - 71,000; Full time

Job summary

Epsom and St Helier University Hospitals is seeking a ChiefPharmacy Technician to provide senior technical and operational leadership for the Outpatient Pharmacy Service across St Helier and Epsom.

You will lead the delivery, governance, digital transformation and workforce planning to ensure safe medicines supply and a patient-focused service, driving improvements across both sites. This role requires GPhC registration and hospital pharmacy leadership experience.

Qualifications

• GPhC registration as a Pharmacy Technician is required.
• BTEC/NVQ Level 3 Diploma in Pharmaceutical Science or equivalent is required.
• Membership of APTUK or equivalent professional body is preferred.
• Practice Supervisor and/or Educational Supervisor qualification is desirable.
• Additional leadership/management qualification is advantageous.

Responsibilities

• Lead Outpatient Pharmacy across St Helier and Epsom, providing technical and operational leadership.
• Shape the future of outpatient pharmacy by standardising processes and leading service redesign.
• Drive performance by monitoring KPIs, workload, waiting times, dispensing activity and patient experience.
• Lead workforce planning to ensure staffing, skill mix and service capacity.
• Governance and patient safety oversight of incidents, complaints and drug recalls.
• Lead digital transformation using pharmacy systems and data to improve workflow and patient experience.
• Develop and implement changes in collaboration with pharmacists and wider Trust services.
• Provide senior technical expertise to ensure safe and efficient medicines supply.

Skills

Leadership

Communication

Data analysis

Influence & negotiation

Organisational skills

IT literacy

Work under pressure

Digital systems experience

Quality improvement

Education

GPhC registration as a Pharmacy Technician

BTEC/NVQ Level 3 Diploma in Pharmaceutical Science

Membership of APTUK or equivalent

Practice/Educational Supervisor qualification

Leadership/management qualification

Tools

PTS

CMM

ePMA

Job description

Epsom and St Helier University Hospitals is seeking a ChiefPharmacy Technician to provide senior technical and operational leadership for the Outpatient Pharmacy Service across St Helier and Epsom.

You will lead the delivery, governance, digital transformation and workforce planning to ensure safe medicines supply and a patient-focused service, driving improvements across both sites. This role requires GPhC registration and hospital pharmacy leadership experience.