Chief Technician, Outpatient Services

Epsom and St Helier University Hospitals; Greater London; On-site; GBP 65,000 - 75,000; Full time

Job summary

Epsom and St Helier University Hospitals seeks a Chief Pharmacy Technician to lead Outpatient Pharmacy Services across St Helier and Epsom. You will drive senior technical leadership, governance, and a patient-centred approach to reduce delays and improve flow.

You will shape standardised processes, lead service redesign, and collaborate with pharmacists and clinical teams to deliver sustainable improvements. This is a high-impact NHS leadership role across two sites.

Qualifications

• Senior leadership experience in outpatient pharmacy.
• Ability to drive service redesign and standardisation.
• Strong governance, patient safety and digital transformation focus.

Responsibilities

• Lead and inspire the Outpatient Pharmacy team across both St Helier and Epsom.
• Develop and standardise processes, improve patient pathways and lead service redesign across both sites.
• Drive performance by monitoring KPIs, workload, waiting times, dispensing activity and patient experience.
• Lead workforce planning to ensure appropriate staffing, skill mix, competency and capacity.
• Champion governance and patient safety with oversight of incidents, risks and recalls.
• Lead digital transformation using pharmacy systems and data to improve workflow and communication.
• Develop and implement change with pharmacists, clinical teams and wider Trust services.
• Provide senior technical expertise to ensure safe and efficient medicines supply.
• Support innovation and continuous improvement using data and audit feedback.

Skills

Leadership experience

Pharmacy operations

Data-driven decisions

Job description

Are you ready to lead change, inspire a team and transform outpatient pharmacy services?This is an exciting opportunity to provide senior technical and operational leadership for our busy Outpatient Pharmacy Service across Epsom and St Helier University Hospitals. We have retained our outpatient dispensing service in-house, placing this role at the heart of a service that directly impacts patients across a wide range of specialties. We are looking for an experiencedChief Pharmacy Technicianwho can lead with confidence, challenge existing ways of working and drive a safe, efficient and patient-focused service. You will lead the operational delivery and performance of Outpatient Pharmacy Services across both sites, using data, patient experience, incidents and workforce information to identify opportunities and deliver meaningful improvements. You will have a key role in workforce planning, service development, governance, digital transformation, medicines supply and the standardisation of processes across the Trust. Working closely with pharmacists, clinical teams, senior pharmacy colleagues and other stakeholders, you will influence and deliver change that improves patient flow, reduces delays and enhances the patient experience. If you are an ambitious pharmacy technician with strong leadership skills, operational expertise and a passion for improving services, we would love to hear from you.

• Lead and inspirethe Outpatient Pharmacy team across both St Helier and Epsom, providing technical and operational leadership to ensure a safe, efficient and patient-focused service.
• Shape the futureof outpatient pharmacy by developing and standardising processes, improving patient pathways and leading service redesign across both sites.
• Drive performanceby monitoring and analysing KPIs, workload, waiting times, dispensing activity, incidents and patient experience, identifying bottlenecks and delivering improvements.
• Lead workforce planningto ensure appropriate staffing, skill mix, competency and service capacity to meet patient demand and Trust priorities.
• Champion governance and patient safety, providing senior oversight of incidents, complaints, risks, medicines losses, drug recalls and technical standards.
• Lead digital transformation, using pharmacy systems, data and technology to improve workflow, efficiency, communication and the patient experience.
• Develop and implement change, working collaboratively with pharmacists, clinical teams, Pharmacy colleagues and wider Trust services to deliver sustainable improvements.
• Provide senior technical expertisewithin Outpatient Pharmacy, ensuring medicines are supplied safely and efficiently in accordance with legislation, professional standards and Trust policies.
• Support innovation and continuous improvement, evaluating the impact of service changes by using data, audit, patient feedback to demonstrate improved outcomes.

At Epsom and St Helier, you'll be part of a supportive, collaborative environment where your contributions are recognised and your growth is encouraged. You'll work alongside passionate colleagues who share your commitment to delivering a high-class service for patients. This is a rare opportunity to shape the future of outpatient care while advancing your career as a senior leader within the NHS. If you're ready to take the next step, we look forward to receiving your application. Please note:This role is primarily based atSt Helier, with a requirement to work acrossEpsom and other Trust sites as required, supporting a consistent and standardised Outpatient Pharmacy Service across the Trust. The post includes participation in the late duty, seven day, bank holiday and senior on-call rotas.