Lead People Operations Manager - The Open Golf

The Menu Partners Ltd; Bicester; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 Days holiday + Bank Holiday

Company Pension Scheme

Life Assurance

Job summary

The Open Golf is seeking a Lead People Operations Manager to own the People Operations function for The Open Championship. You will oversee planning, financial control, and onsite deployment of the hospitality and catering workforce at the event, ensuring an exceptional guest and worker experience in line with Absolute Taste and The R&A values.

Based in Bicester with travel to events, you will build rosters, manage onboarding, training, and payroll processes, and drive live staffing analytics

Qualifications

• Minimum 2–3 years of progressive People Operations management experience in high-volume environments such as major events, stadiums or large venues.
• Strong knowledge of recruitment activities and onboarding processes and employment law compliance.
• Commercially astute with financial capability in labour forecasting and cost control.

Responsibilities

• Develop and implement an end-to-end event resource plan for recruitment, onboarding, rostering, travel and staff deployment.
• Produce accurate financial forecasts for labour, training, expenses, travel and accommodation.
• Create staff rosters with the project team based on event demands and availability.
• Support operational leads in publishing and assigning shifts to casual, freelance and agency workers.
• Plan and lead on-site People Operations activities including accreditation, check-in, welfare, uniform distribution and general support.
• Direct the employee Reward and Recognition program for the event.
• Provide live staffing reports and labour spend data to keep project leads informed.
• Oversee post-event payroll processing and invoicing in line with policy.
• Conduct post-event analytics to evaluate timesheets against KPIs and identify improvements.
• Identify and implement process improvements to boost operational efficiency.

Skills

Recruitment

Labour forecasting

Workforce management

Payroll software

Tools

Humanforce

MAPAL 1

Job description

Lead People Operations Manager - The Open Golf

The Lead People Operations Manager will take ownership of our People Operations function for The Open Championship. This position is an exciting opportunity to be responsible for the planning, financial control, and onsite deployment of the large hospitality and catering workforce at the event.

You will role ensure we have the right team in place to deliver operational excellence - a best in class guest and worker experience, aligned with Absolute Taste and The R&A values.

Location:Bicester 5 days per week - requirement to travel and work on location for events (flexibility required)

Key Responsibilities

• Develop and implement an end to end event resource plan aligned with the client’s expectations and operational demands, establishing robust strategies for recruitment, onboarding, training, rostering, travel, accommodation and staff deployment.
• Produce accurate financial forecasts for variable labour, training, expenses, travel hire and accommodation
• Work closely with General Manager and The Open Project Team to create staff rosters based on event demands, client requirements, and employee availability.
• Supporting each operational lead in building, publishing and assigning shifts to the causal, freelance and agency workforce through our workforce management system.
• Plan and direct all onsite People Operations activities including accreditation, staff check-in, employee welfare, uniform distribution, and general operational support.
• Plan, facilitate and implement the employee Reward and Recognition Program for the event.
• Deliver live reporting on staffing levels and real time labour spend against event forecasts to keep project leads informed throughout.
• Oversee post event financial administration, including casual staff payroll processing and the verification and processing of agency and freelancer invoices in line with company policy.
• Conduct post event workforce analytics, evaluating timesheet data against sales and other KPIs to measure strategy success and identify opportunities for improvement
• Proactively identify and implement process improvements to increase operational efficiency.

About You

• You will have a minimum of 2-3 years of progressive People Operations management experience within complex, fast-paced, high volume environments (e.g major greenfield events, stadiums or large venues and arenas).
• Comprehensive knowledge of recruitment activities and best practices, as well as employment law compliance throughout the recruitment and onboarding process.
• Commercially astute, with strong financial capability in labour forecasting.
• Knowledge of scheduling software and confident utilising intuitive cloud based WFM, LMS, ATS and payroll software (E.g. Humanforce, MAPAL 1)

Who Are Absolute Taste and What Do We Do?

We are an innovative culinary and customer service provider, dedicated to delivering inspirational food and experiences that redefine customer satisfaction. With a commitment to excellence and a passion for pushing boundaries, we continue to grow from strength to strength.

As a small, dynamic team of event professionals, we specialize in creating exciting, well-managed, and sustainable events, while fostering strong working relationships. We're looking for individuals who share our fun, resilient, and hardworking values to join our supportive, high-performing team.

This is an exciting opportunity to be part of a highly regarded organisation dedicated to success and a positive, empowering culture.

• 25 Days holiday + Bank Holiday
• Company Pension Scheme
• Life Assurance

We are committed to being an equal opportunities employer.