Events Ops Manager - New Opening

Green & Fortune Ltd.; Greater London; Hybrid; GBP 52,000 - 76,000; Full time

Benefits offered by this job

Health checks & wellbeing support

Life Assurance – 2x annual salary

Company sick pay

Staff discounts – 50% restaurant, 25%咖

Holiday allowance – up to 33 days

Volunteer day

Learning & Development access

Cycle to work scheme

Refer a Friend scheme

Employee Assistance Programme

Job summary

Green & Fortune Ltd. is recruiting an ambitious Events Ops Manager to lead one of London’s most prestigious event operations.

The role focuses on delivering exceptional guest experiences, building world-class standards, and shaping the museum’s hospitality from day one. Reporting to the Event Director, you will drive planning, budgeting and labour management across a diverse events portfolio while coordinating with Sales, Culinary, Front of House and leadership teams.

Qualifications

• Significant experience in events operations leadership within premium hospitality, events or venues.
• Proven track record delivering high-profile, large-scale events with exceptional service.
• Commercially minded with strong financial awareness and ability to drive performance.
• Experience developing, motivating and leading high-performing teams.
• Highly organised with excellent attention to detail and ability to manage multiple priorities.
• Excellent communication skills and ability to build relationships with clients and stakeholders.

Responsibilities

• Lead planning and operational delivery of a diverse portfolio of events with exceptional guest experiences.
• Drive operational excellence through planning, innovation and continuous improvement.
• Lead and develop a high-performing Events Operations team and culture.
• Collaborate with Sales, Culinary, Front of House and leadership teams for seamless events.
• Oversee workforce planning, scheduling and labour cost management for efficiency.
• Manage budgets and monitor financial performance to improve profitability.
• Build strong relationships with clients, partners and stakeholders.
• Ensure Health & Safety, food safety, licensing and company policies.
• Manage external suppliers and agency partners to support delivery.
• Support launch and growth of London Museum hospitality operation.

Skills

Leadership

Ops leadership

Financial acumen

People management

Organisational skills

Stakeholder relations

Job description

EVENTS OPS MANAGER

Be part of one of London's most significant cultural openings.

On 28th November 2026, the new London Museum will open its doors in the heart of historic Smithfield, marking the culmination of a decade-long transformation of the iconic Victorian General Market into one of the world's most exciting new cultural destinations. Bringing together thousands of years of London's history with an ambitious programme of world-class events, experiences and hospitality, the museum is set to become a landmark destination for Londoners and international visitors alike.

Green & Fortune has been selected as the hospitality partner for this extraordinary venue, creating a unique opportunity for an exceptional hospitality leader to help shape its future from day one.

We are seeking an ambitious and inspirational Events Ops Manager to lead one of London's most prestigious event operations. This is far more than an operational leadership role. It is an opportunity to build a flagship events business, establish world-class standards and create experiences that become synonymous with one of London's most anticipated openings. This role will report to the Event Director.

KEY RESPONSIBILITIES

• Lead the planning and operational delivery of a diverse portfolio of events, ensuring exceptional guest experiences and outstanding service standards.
• Drive operational excellence through effective planning, innovation and continuous improvement.
• Lead, inspire and develop a high-performing Events Operations team, creating a positive and engaging culture.
• Work collaboratively with Sales, Culinary, Front of House and the wider leadership team to deliver seamless event experiences.
• Oversee workforce planning, scheduling and labour cost management to ensure operational efficiency.
• Manage budgets, monitor financial performance and identify opportunities to improve profitability.
• Build strong relationships with clients, partners and key stakeholders, ensuring every event exceeds expectations.
• Ensure compliance with Health and Safety, food safety, licensing and all relevant company policies.
• Manage external suppliers and agency partners to support successful event delivery.
• Contribute to the successful launch and ongoing growth of the London Museum hospitality operation, helping to establish it as one of London's leading events destinations.

ABOUT YOU

• Significant experience in an Events Operations leadership role within premium hospitality, events or venues.
• A proven track record of delivering high-profile, large-scale events while maintaining exceptional service standards.
• A commercially minded leader with strong financial awareness and the ability to drive operational performance.
• An inspiring people leader with experience developing, motivating and leading high-performing teams.
• Highly organised, with excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• A collaborative and influential communicator, confident in building strong relationships with clients, colleagues and stakeholders.
• Passionate about hospitality and creating memorable guest experiences, with the ambition to help shape one of London's most exciting new cultural destinations.

WHAT DO WE OFFER IN RETURN?

• Aviva DigiCare+ – Health checks, mental health & nutrition support, GP consultations, second medical opinions, legal & bereavement assistance, fitness programmes
• Life Assurance – 2x your annual salary
• Company Sick Pay – 5 days
• Staff Discounts – 50% off in our restaurant and 25% off at our cafés
• Holiday Allowance – Up to 33 days with length of service
• Volunteer Day – One paid day off each year to support a community or charity of your choice
• Hospitality Essentials – Benefit Hub – Discounts on retail, groceries, gyms, and more
• Cycle to Work Scheme
• Refer a Friend Scheme – £150 for hourly-paid employees, £350 for managerial positions
• Learning & Development – Access to our portal and further education through apprenticeship programmes
• G&F Support Scheme
• Hospitality Action – Access to a confidential Employee Assistance Programme (EAP)

A LITTLE BIT ABOUT US

At Green & Fortune, we don’t do catering. We do moments. Memories. True hospitality from expert hands. Custom, quality, never cookie cutter. Proudly independent and established in 2008, we bring nearly 20 years of successful events, strong partnerships, and countless moments of high-quality hospitality.

We are hands-on operators, creating tailored hospitality experiences across restaurants, cafés, bars, event venues, and workplace buildings in London.

Hospitality is about more than what’s on the menu. It’s about delivering the best experiences, the best produce, and the best moments to every guest. We are hosts, chefs, mixologists, and marketeers. Front of house and behind the scenes. Producers of unforgettable events and champions of London’s best suppliers.

Green & Fortune is committed to fostering a diverse, equitable, and inclusive workplace. We encourage applications from individuals of all backgrounds and fully support candidates with disabilities throughout the recruitment process. If you require any adjustments, please contact our People team at [e-mail]

We appreciate every application received. Please note that only successful candidates will be contacted.

Our ESG Commitment

We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities. Caring for our people, our communities, and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.