Lead Network Support Engineer — Wi-Fi & LAN/WAN Team Lead

Adecco Portugal; Greater London; On-site; GBP 50,000 - 55,000; Full time

Job summary

Adecco Portugal in London is seeking a Network Support Team Lead to manage the day-to-day operations of the Service Desk and lead a team of 4 Network Support Engineers. The role focuses on delivering efficient incident handling, mentoring staff, and maintaining high service levels.

You will lead from the front with hands-on support for escalations, promoting continuous improvement across the network and IT support functions to enhance customer satisfaction.

Responsibilities

• Lead the day-to-day management of the Service Desk and ensure SLA targets are met.
• Manage a team of 4 Network Support Engineers; provide mentoring and coaching.
• Coordinate incident responses and escalations; drive service quality and customer satisfaction.
• Oversee resource planning, staff rotas and workload allocation; support recruitment and onboarding.

Skills

Leadership

Team management

Service desk management

Customer service

Technical escalation

Wi-Fi troubleshooting

LAN/WAN

TCP/IP

DNS

DHCP

VLANs

VPNs

Mentoring

Job description

Adecco Portugal in London is seeking a Network Support Team Lead to manage the day-to-day operations of the Service Desk and lead a team of 4 Network Support Engineers. The role focuses on delivering efficient incident handling, mentoring staff, and maintaining high service levels.

You will lead from the front with hands-on support for escalations, promoting continuous improvement across the network and IT support functions to enhance customer satisfaction.