Lead Maintenance Engineer

CBRE; Epsom; On-site; GBP 32,000 - 45,000; Full time

Job summary

CBRE is seeking a Multi-Skilled Engineer for their Epsom location within the Global Workplace Solutions team. The engineer will be responsible for delivering compliant services, managing maintenance requests, and ensuring a high level of customer satisfaction in this site-based role.

Qualifications

• Experience in Facilities Management or Maintenance Engineering roles.
• Knowledge of emergency response protocols.
• BMS controls or HVAC experience is desirable.

Responsibilities

• Meet all technical KPI's and SLA's for planned and reactive activities.
• Proactively raise work orders for corrective maintenance and PPMs.
• Supervise third-party contractors and manage safety documentation.

Skills

Customer Focus

Communication

Decision-Making

Proactivity

Education

Degree or qualification in Electrical or Mechanical discipline

18th Edition electrical wiring qualification

IOSH or equivalent health & safety training

Job description

Company Profile

CBRE is the global leader in real estate services, leveraging the industry's most powerful knowledge base to meet the commercial real estate needs of clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. We employ over 70,000 people across 48 countries.

Global Workplace Solutions (GWS)

GWS is a division of CBRE that provides comprehensive services to corporate occupiers of commercial real estate across EMEA. We believe every workplace can become a competitive advantage, contributing to business results whether it's an office, retail outlet, laboratory, data centre, manufacturing environment, or virtual location.

Job Title: Multi-Skilled Engineer

CBRE Global Workplace Solutions is seeking a Lead Engineer to join our team in Epsom, Surrey. This site-based role involves delivering professional, compliant services to our client, managing planned and reactive work requests at the Epsom site. The engineer will collaborate with the wider team to ensure a consistent, best-in-class service.

Role Responsibilities

1. Meet all technical KPI's and SLA's for planned and reactive activities.
2. Report on asset conditions via the CAFM system, updating LCAM data and highlighting unrecorded plant and equipment.
3. Proactively raise work orders for corrective maintenance and PPMs.
4. Maintain up-to-date, audit-ready site records, prioritizing statutory tasks.
5. Follow all CBRE policies and procedures.
6. Deliver activities professionally, enhancing the customer experience.
7. Participate in callout rota for urgent/emergency responses.
8. Support outside of normal hours or at other sites as needed.
9. Communicate delays in work orders to the Facilities Manager for rescheduling or escalation.
10. Supervise third-party contractors, review safety documentation, and issue permits as required.
11. Report safety concerns via 'unsafe acts/conditions' reporting.
12. Assist with project works overlapping with operational delivery.
13. Maintain site consumables to prevent delays.
14. Manage professional email accounts and respond promptly.
15. Attend training and meetings as scheduled.

Experience and Qualifications

• Experience in Facilities Management or Maintenance Engineering roles.
• 18th Edition electrical wiring qualification.
• Experience with Reactive and PPM maintenance.
• Degree or qualification in Electrical or Mechanical discipline.
• Strong customer focus and commitment to improvement.
• Knowledge of emergency response protocols.
• Understanding of utility monitoring and environmental programs.
• IOSH or equivalent health & safety training.
• Excellent contract and supplier management skills.
• Strong communication and facilitation skills at all levels.
• Self-motivated, resourceful, and proactive.
• Confident decision-making ability.
• Knowledge of water hygiene (L8) – desirable.
• BMS controls or HVAC experience – desirable.